Aloft Cancun Reviews

This hotel is in a safe area and doesn't offer all-inclusive. I was out on tours all day, so I really only used it for sleeping. Amenities include shampoo, conditioner, shower gel, and a hairdryer. The hairdryer had great power, which was a huge plus. They provide two bottles of water daily; additional bottles cost extra, so I'd recommend heading to the supermarket for more. If you're in a hurry, you can get free water at the gym on the 4th floor. Toothbrushes and other similar items aren't provided. The pool is quite shallow, though I didn't actually use it. There's a large supermarket nearby, so I'd advise using that. There's no kitchen, so self-catering isn't an option.

Aloft is really great hotel! It’s very close to the beach- Playa Caracol (aloft north, the best) and the beach- playa forum (Aloft East, can watch sunrise). At the roof of swimming pool, you can also watch sunset! Our room can see both of the beach from east and north, can even watch sunrise in the room. Breakfast is included and yummy, drink is included also unlimited from 11am to 9pm. Hotel Services are awesome! It’s location quite close to supermarkets and all different style of restaurants, night clubs! I love aloft and will recommend it to all my friends and co-workers!

We absolutely loved this hotel. It is now our go to Cancun hotel every time we visit. From the moment we arrived we were given the warmest welcome. The location was perfect for us, just two minutes from the water. The beds are unbelievably comfortable and we loved having fresh water, towels and daily cleaning, plus fresh beach towels every day. It is so worth the money. Alejandro who welcomed us in the lobby was an absolute sweetheart, as were all of the staff. Truly a wonderful stay.

It’s not a bad hotel, probably the one of the best I tried in Cancun. But I really didn’t like the service. Staff barely speak English and not really helpful. I could definitely see they hate their job. And they also did some mistakes with my booking, so it was a bit annoying. But location is good, everything is close

Had to wait a long time to check in. The room cleanliness was decent, and the hotel's location is good with free parking available. However, my deposit hasn't been refunded after more than two weeks, and I'm not sure why it's taking so long.

Not bad at all, much better than I expected. The location is also good, close to the pier.

alejandro, the host was great. He answered all of our questions and was very helpful in identifying where to eat and hear live music

Front are very helpful and friendly suggestions tour counter also very helpful

Very nice location with good service Open bar for the stay

Mario is very kind. He helps us sincerely! It is wonderful vacation!

An average hotel, but the location is good.

Great place to stay for a week!

Stayed 4 nights. Elevator was wonky all the time. Thermostat did not work in my room, so it was very cold. Slept with my coat on. Had to change rooms.

Pretty good, nice location!