Novotel Canberra Reviews

Response from Property: Dear Guest, thank you for your feedback! We're delighted to hear that you enjoyed your stay, especially the comfort of your room and the quality of our breakfast. We apologies for the inconvenience you experienced with the parking situation. We understand how important convenient and affordable parking is for our guests, and we are actively looking into ways to improve this aspect of our service. We hope to welcome you back in the future and provide an even better experience. Kind Regards, Youvrind (Duty Manager)

Response from Property: Dear NoodleCupK, Thank you for choosing to stay with us at Novotel Canberra. We are very sorry to hear that you had some maintenance issues during your stay. We sincerely apologise for the inconvenience this caused you. Please note the reduction in amenities is part of our environmental commitments and they are available on request. We hope to get the opportunity to better serve you in the near future. Sincerely, Jessica JamesGeneral Manager

Response from Property: Dear Kareen,Thank you for sharing your detailed feedback with us! We're delighted to hear that you found our location convenient and that our staff were lovely and helpful throughout your stay. It's great to know that you appreciated the amenities such as the indoor pool, sauna, and gym, especially being conveniently located on the same floor as your room. We're glad you enjoyed the breakfast as well and that it provided a good start to your day.We apologise for any inconvenience you experienced with restaurant closures, which could indeed be influenced by the time of year. However, we're glad to hear that you found nearby options, and the convenience of having Ezy Mart close by.Regarding parking, we understand it can sometimes be a challenge, but we're pleased to hear you were able to manage with free street parking on the weekend.Your detailed feedback helps us understand what we're doing well and where we can improve, and we truly appreciate it. We hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,YouvrindDuty Manager

Response from Property: Dear Peter,Thank you for sharing your experience with us, and we're glad to hear that most aspects of your stay were positive. We're sorry to learn about the initial issue with your room, but we're pleased that it was resolved after discussions. We understand that parking can sometimes be challenging, but we're glad you found nearby free parking options.It's fantastic to hear that you enjoyed our facilities, especially the swimming pool, and that you found our location convenient with the city center and attractions within walking distance. The new light rail outside the hotel sounds like a great addition for exploring the city!We appreciate your feedback, as it helps us to continuously improve and enhance the experience for our guests. We hope to welcome you back for another enjoyable stay in the future!Kind Regards,YouvrindDuty Manager

Response from Property: Dear Charlie, Thank you for choosing to stay with us at Novotel Canberra. We are thrilled to hear that our location suited your needs and that you enjoyed our facilities and service. We hope to welcome you back again soon. Sincerely, Jessica JamesGeneral Manager