Choosing Charmant Suite Hotel Can Tho for our holiday was an excellent decision location-wise. However, some aspects of our experience didn't quite live up to the standards of a 4-star hotel. I hope the hotel will consider this constructive feedback to continuously improve their service quality:
1. We didn't receive a welcome drink. This is usually the first impression of service before experiencing other amenities.
2. The in-room amenities felt a bit lacking: The toilet area should have a separate door to create a private compartment, providing more comfort for the person using the toilet inside and those using the sink outside. The wet area (shower) and dry area (toilet/sink) should also be separated by a door. The lavabo area could benefit from a shaving mirror, so guests don't have to lean forward, and more hooks to hang items after use. Specifically for the WC area, the power of the ventilation system/exhaust fan should be adjusted to better handle air quality when in use.
3. Outside the bedroom area, at the dressing table for ladies, I suggest adding a mirror with integrated lighting so they don't have to stand while doing their makeup. If the two bedside lamps on the nightstands could be wall-mounted (similar to the lights in public restrooms), it would free up a lot of space for guests to charge phones, place books, etc., without worrying about knocking over the lamps.
4. For loose furniture like the round tea table, a sturdier, heavier base would prevent it from tipping over if someone accidentally leans on it.
5. Most importantly, soundproofing. Everyone wants a relaxing and peaceful stay in a quiet environment, free from noise and strange sounds.
Overall, it was a rather enjoyable holiday after a long time returning to the 'Poetic City,' revisiting famous attractions and savoring well-known dishes like Thành Giao's Duck Cooked with Fermented Tofu, Banh Xeo 7 Tới, Cái Răng Floating Market, Ancient Houses, Sơn Islet, Mỹ Khánh Tourist Village, and 'Cái Răng drinking street' (my own name for it). I hope to return again to experience more of this 'Poetic City's' specialties.
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