Rydges Camperdown, an EVT hotel Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback.We are truly sorry to hear about your experience and sincerely apologise for the distress and discomfort caused during your stay. The concerns you’ve raised regarding cleanliness and pest control are certainly not reflective of the standards we strive to maintain, and we take this matter very seriously.While we appreciate you bringing this to our attention at the time, we regret that our response did not provide you with the reassurance and resolution you expected. Please be assured that your comments have been shared with our housekeeping and management teams for immediate review and corrective action, including a thorough inspection of the room and reinforcement of our pest control measures.We understand how important a clean and comfortable environment is, especially at the value you expect, and we are disappointed that we did not meet those expectations on this occasion.Thank you again for your feedback. We hope to have the opportunity to restore your confidence in us in the future.Kind regards,Ray Ng | Duty Manager

Response from Property: Dear guest, Thank you for your feedback! We’re happy you enjoyed the room, the city view, and the breakfast. We appreciate your comments about housekeeping and supplies and will use them to improve. We hope to welcome you again in the future!Warm regards, Alessa - Front Office Manager

Response from Property: Dear guest, Thank you for your feedback, and I’m very sorry to hear about your experience. Please accept our sincere apologies for the cleanliness issue in the bathroom. We are addressing this immediately with our housekeeping team to ensure this does not happen again.We also apologise for the early disturbance before checkout time. That should not have happened, and we’ll be reminding HSK staff to respect the designated check-out policy moving forward.We appreciate you bringing these concerns to our attention and will use this as an opportunity to improve. If you're open to discussing this further, please feel free to contact us directly.Warm regards, Alessa Front Office Manager

Response from Property: Dear Valued Guest,Thank you so much for your kind words! We’re delighted to hear that you found our staff helpful and pleasant, and that you enjoyed the cleanliness and comfort of your room. It’s also great to know our location made it easy for you to explore the city and nearby dining options.We truly appreciate your loyalty and look forward to welcoming you back every time you travel to Sydney!Warm Regards, Ray Ng | Duty Manager

Response from Property: Dear guest,Thank you for sharing your feedback. We’re glad to hear that you found the rooms spacious and appreciated the convenient location, with nearby dining options and easy access to public transport.We’re sorry to learn that your stay was affected by cleanliness concerns and noise disturbance. This is certainly not the experience we want our guests to have. Your comments about the soundproofing and the knocking noise you experienced are concerning, and we will pass this on to our maintenance and housekeeping teams to investigate and improve.We appreciate you bringing these matters to our attention, as guest feedback helps us identify areas where we can do better. We hope to have the opportunity to welcome you again in the future and provide a more comfortable and restful stay.Warm regards,Kwabena FrimpongAssistant Front Office Manager

Response from Property: Hello GaneVKG,Thank you for sharing your feedback and for highlighting the helpful service you received from our reception and housekeeping teams. We’re pleased to hear that our staff were friendly and assisted you during your stay.We appreciate your comments regarding the facilities and room amenities. Your feedback about items such as slippers and the condition of the kettle has been noted and shared with our team, as maintaining our rooms and equipment to a good standard is very important to us.Thank you again for your comments. We hope to have the opportunity to welcome you back in the future and provide an improved experience.Warm regards,Kwabena FrimpongAssistant Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your feedback! We’re glad to hear that you enjoyed our spacious rooms and found the multiple beds convenient for your stay. We hope to welcome you back again soon.Warm regards,Ray Ng | Duty Manager

Response from Property: Dear guest, Thank you for your review. We’re glad you enjoyed our convenient location and found our service helpful. We sincerely apologise for the initial issue with the room, but we’re pleased we could resolve it quickly for you. We appreciate your understanding and hope to welcome you again.Best regards, Alessa Front Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us.Please accept our sincere apologies for the inconvenience you experienced during the check-in process. We understand how frustrating it must have been to wait while the team attempted to locate your reservation. This is certainly not the experience we aim to provide our guests. Your feedback has been shared with our Front Office team so we can review the situation and improve our procedures to ensure a smoother arrival experience in the future.At the same time, we are pleased to hear that you found our location convenient, particularly with our close proximity to the University of Sydney, and that you enjoyed the Western breakfast offered during your stay.Thank you again for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm Regards,Ray Ng | Duty Manager

Response from Property: Good afternoon,Thank you for your wonderful review. We’re delighted to hear that you had such a relaxing stay and that our team made you feel welcome with friendly and polite service. It’s also great to know you enjoyed our breakfast selection. Your kind words truly motivate our staff, and we’re thrilled that you would choose to stay with us again. We look forward to welcoming you back in the future.Warm regards,Kwabena FrimpongAssist. Front Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed a smooth check-in experience, found your room spacious, and were comfortable during your stay. We appreciate your comments regarding the car park pricing and size, and we understand how this may be challenging for larger vehicles. Your feedback is valuable and has been noted. We are also glad you enjoyed our convenient location and the nearby cafés. We hope to have the opportunity to welcome you back again in the future.Kind Regards,Ray NG | Duty Manager

Response from Property: Hello Zhuozhuoqihua8488,Thank you for taking the time to share your feedback. We’re delighted to hear that you found the hotel clean and hygienic, and that our convenient location near the University of Sydney and easy access from the airport enhanced your stay. We appreciate your kind words about your overall experience. We also value your comments regarding the breakfast options and will certainly take them into consideration as we continue to improve our offerings. We look forward to welcoming you again in the future.Warm regards,Kwabena FrimpongAssist. Front Office Manager

Response from Property: Good evening,Thank you for taking the time to share your detailed feedback. We sincerely apologise for the condition of your room upon arrival and for the discomfort you experienced during your stay. This is certainly not the standard we strive to provide, particularly regarding cleanliness, freshness, and guest comfort.We are especially concerned to hear about the odour in the room and the condition of the bedding, as fresh linen and a clean environment are fundamental expectations. Please accept our apologies for the inconvenience and frustration this caused, particularly given the significance of your stay over New Year’s Eve.Your comments have been escalated to our housekeeping and management teams for immediate review to ensure this does not occur again. We truly regret that this impacted your experience and did not reflect the value you expected.Should you be open to it, we would appreciate the opportunity to discuss this further and restore your confidence in our hotel. Thank you again for bringing this to our attention.Warm regards,Kwabena FrimpongRydges Camperdown

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay.We understand how important access to a microwave can be when traveling with a small child, and we regret that we were unable to accommodate your request. We are also very sorry to hear about your interaction with our staff. This is not the level of service we aim to provide, and your comments regarding professionalism have been shared with our management team for review and additional training.While we are glad to know that you found the room clean, we apologize for the unpleasant odor from the carpet. This matter has been reported to our housekeeping and maintenance teams so it can be addressed promptly.Your feedback is valuable to us, as it helps us improve our services.Warm Regards,Ray Ng | Duty Manager