This was by far the worst stay we have ever had in Cambridge.
The entire experience felt cold, unfinished and purely profit-driven, with almost no attention paid to guest comfort or basic hospitality.
First of all, guests are forced to upload ID documents before check-in. Refusing is not really an option, because you would effectively lose the booking and payment. After uploading ID, we were then asked to pay a £100 deposit, despite the website clearly stating £50. Only after completing all of this do they finally release the check-in details through an extremely long and confusing email.
We were told via WhatsApp that parking was available for £15. After payment, nobody replied anymore — no parking bay number, no instructions, nothing. The underground car park had no signal, no proper directions, and no signage showing which exit corresponded to which building. We spent around 10 minutes wandering around the garage trying to find the correct entrance.
The building itself is equally confusing. There are almost no visible room indicators at the main entrance, and eventually we found the apartment number hidden away in a very obscure corner. The main entrance door on the ground floor was also broken and could simply be pushed open by anyone.
Inside the apartment, the layout was bizarre and uncomfortable. There is a very long corridor lined with doors, and you genuinely feel like you are exploring a maze, opening random doors to work out where things are. There is nowhere practical to place luggage, coats or shoes when entering the apartment.
The details were shockingly neglected:
- the clock was still set to winter time
- there was leftover water and heavy limescale inside the kettle
- the dishwashing sponge was torn apart and stuck to the bin
- only three English Breakfast tea bags were provided, while another random tea had six or seven
- almost every mug appeared dirty and needed rewashing before use
- there was hair in the bathtub
- shampoo and body wash bottles were empty
- the lotion bottle contained some unidentified liquid
- towels were placed far away in a bedroom instead of near the bathroom
Even the balcony was completely empty — not a single chair or table.
The whole place feels like a newly handed-over property rushed into operation as quickly as possible to generate income, without anyone caring whether guests actually feel comfortable staying there.
The surrounding area makes things even worse. Large undeveloped empty plots and unfinished surroundings make the entire environment feel bleak and incomplete.
Cambridge hotels and serviced apartments usually have a certain warmth and comfort to them. This place had none of that. It felt less like staying in a hotel and more like being placed inside a cold, unfinished showroom apartment with no soul and no hospitality.
