M276231****
February 27, 2024
The funniest thing is the service at their hotel. Their manager Joe was originally scheduled to come over and apologize to us when we checked out at 12 o'clock, but we waited for him at the front desk for 20 minutes. When I asked him how to handle this matter, his attitude was also not good, and he could only apologize. So, I want to ask if there is no compensation for us not resting well all night and the damaged itinerary the next day, which makes the residents feel comforted, He replied that he could only say sorry. I think the hotel was very negligent, and he was still saying: Although I don't know if your room made noise that night, I apologize for the phone call. I angrily told him that I had told him many times that I went to bed at 11 o'clock, and that there were complaints from other rooms. You should send someone over to figure out which one it is, instead of calling the guests casually in the middle of the night, especially since they are still pregnant. So I really feel very angry and terrible, I want to complain to this manager Joe, he is not capable of handling the customer's problem well.