Cap Rocat, a Small Luxury Hotel of the World

This is a very special hotel. We booked last minute for a short stay here through British Airways holidays. It deserves many superlatives. The team are first class, to a person friendly, helpful and courteous. Particular mention to Valentina (morning coffee in the courtyard were a highlight), Leo (dinner by the open fires and conversation), Edwin (the Sea club is a magical dinner venue for sundown) and Pedro (your warmth and enthusiasm were wonderful). We were in a Cap rocat suite which was amazing, reading our books on the lounger overlooking the bay was breathtaking. It looked special on the web, it’s better in person. Solid 5 stars across the board.

From the minute we arrived at this magical place, we felt welcomed and were treated with smiles and greetings and were provided all the assistance we needed. We stayed at a Suite Cap Rocat which had stunning Mediterranean sea views from the top private terrace, where we also relaxed in a Balinese bed. Excellent service. Excellent location. Excellent views. Excellent room and amenities. Excellent breakfast. Overall an excellent stay. I wish I could stay here forever. It is a special treat in a special unforgettable place.

I am writing to express my deep dissatisfaction - as encouraged by Miss Rosario - with a recent experience at the Hotel Cap Rocat in Mallorca. We chose this esteemed establishment, confident in its 5-star reputation and its promised commitment to customer service. However, our experience did not meet these expectations and, unfortunately, left us with a bitter aftertaste. We had made a reservation at the hotel's restaurant, a place we have come to know and love. Upon making a confirmation call with the hotel, we discovered that there had been an unfortunate mix-up. We sought assistance to rectify the issue and expected the hotel to match our flexibility in finding a suitable solution. Especially because the hotel highlighted that the restaurant we wanted to visit still had a free tablw. However, to our dismay, Miss Rosario, the staff member we spoke to, was dismissive and refused to assist us further. Despite our longstanding patronage and the fact that we had dined at this very restaurant twice in the last week, Miss Rosario failed to acknowledge the situation's gravity and the potential impact on our relationship with the hotel. She not only refused to offer a solution but also consulted the hotel manager twice, who, we understand, endorsed this regrettable stance, which left is in quite a disbelief. Our disappointment lies not just in the initial mix-up - mistakes can happen anywhere - but in the lack of initiative and empathy displayed in handling the situation. We thought the team at the Hotel Cap Rocat understood the essence of customer service and valued its regular customers, but our recent experience stands as a stark contradiction to this belief. Given the reputation of Hotel Cap Rocat, the indifference shown to us was, to say the least, startling. It has notably tainted our perception of the hotel's commitment to guest satisfaction. What was most disconcerting was the hotel's proposal, after a protracted three-hour phone conversation, to cancel our reservation entirely just 45 minutes prior to our booked time and when we were en route to the hotel. This was proposed instead of simply relocating us to the available table in our preferred restaurant. We had believed that the Hotel Cap Rocat set the bar for excellent customer service, but this incident has, unfortunately, tarnished that image. We hope that our feedback will motivate the hotel to reevaluate its customer service policies and treat similar situations with the due consideration they deserve in the future. Sincerely, Ekaterina Derkatch

This place is absolutely amazing! This was our first time here and we wish we had booked a longer stay! We had the Sentinel room! The room, the view, the terrace…..absolute privacy! I never write reviews, the service was ok….. the restaurants could be better. I had read prior reviews about the service, not being up to par. I agree with that. It seems as if the staff is not trained properly. Overall, it’s a wonderful property and we’ve decided we will visit again next year.

One of the most beautiful holidays we ever had ! We chose to celebrate my birthday in Cap Rocat and every detail from our arrival until our departure was perfect. The staff is highly qualified and delivers the 5 stars service expected. The location is perfect : Palma is 15 min drive from the hotel. The hotel itself is designed with perfection and everything in the room is thought to be comfortable and convenient. The quality of the food truly met our expectations. And the spa allows you a relaxing getaway. Thank you to every staff member you made this trip unforgettable. Cap Rocat is special because of the heart you put in the service you provide. Thank you 🙏

A glorious location and historic building. The private beach alone is a material justification for this splurge as so many of the local beaches are overcrowded with and require a claustrophobic and stressful drive to reach followed by uncertainty of parking and a highly diverse group of bathers making it hard to even walk to the water. Ancient castle walls. Exceptional restaurant. Wonderful sea and sunset views. Though the range of cost is extreme. In September rates were as high as $4100 but then dropped below $1000 in the second half of October and to a low point of $688. Choose your dates carefully.

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To say that it was delicious is not to say anything! This evening was an unforgettable experience !!! Everything from the welcome, service, quality of food and going home was perfect! I am sure this is the best restaurant in Mallorca!!!! The gorgeous sea view and the caring staff completed the unforgettable experience!