Mercure Cairns Reviews

The room was very clean and was serviced daily. All the staff at the front desk were also very kind and friendly.

There was no room service we were there for 5 days. They had no numbers on a card in the room were we could contact room service we had to run down to rception each time as the milk tea coffee wern't topped up daily! The sheets & towels we also had to go chase up the cleaner & find he were abouts what room she was in to get clean sheets after sleeping on them for 3 night. Also fresh towels & bath & hand mat. Also with the minny bar in fridge once again they did not have a card were you could mark down what was used & put on your bill 4 check out! Kitchen only served breakfast's no lunch or tea. But Break fasts were great as you could have the buffet but no Orange Juice only Apple & Pineape. But also included a hot breakfast of toast eggs mushrooms sausage tomatoe & bake beans & bacon. Eggs done anyway u want. Which my husband got every am I had the continentsl breakfasts was grest except no OJ with the toast poached 'eggs mushrooms spinach salmon & holindausec sauce. Plenty of choice 4 breakfast. Oh & no raw sugar 4 people who who don't like white sugar. Filliing fir a big day planned. We stayed in the executive sweet with king size bed a verandah overlooking pool & spa.. Great size and over looking the verandah the pool with its green lights & spa at night was very tempting to go in for a swim! Maybe once get the lunches & tea up & running will be a great restaurant!! Only once was there a was a problem hot meal got brought out b4 buffet. So the cold buffet should of been finished b4 serving my hot breakfast as by the time I finish my buffet my hot mesl was cold!! Also there is a permanent musty smell throughout the corridors walking to the lifts to get to reception outside & the restaurant which is outside to side entrance & pool. Deffinately needs attending. We also had a leaking noisy toilet that kept us awake the first nite. They couldn't get anyone to fix it but offered us to move to another room. We were happy to stay in the room we paid for Instead of shifting as it did not have the verandah with the pool & spa view! & it was easier just to turn it off at nite & turn it on when needed to flush!.

I accidentally booked this hotel and found out it was non-cancellable when I tried to cancel, so I had no choice but to stay. Overall, it was okay; the room was a bit small but quite tidy and clean. The front desk staff were very friendly. The restaurant was under renovation during our stay, so we were given vouchers to have breakfast at the hotel across the street. Clearly, for an extra AUD$80 a day, we could have stayed somewhere much better. The hotel hallways had no air conditioning and were very stuffy and hot. However, there was a free coffee machine downstairs with complimentary coffee. The swimming pool looked dirty though, and no one was using it. The location is a bit far from the Reef Terminal, about a 17-minute walk.

The room was very clean and had a great atmosphere, making for a pleasant stay. The front desk staff were all very kind. It was also a nice surprise to be able to buy alcohol at the front desk, as there aren't many places that sell it in Australia. Plus, there were many cafes and restaurants nearby, which was very convenient.

Our family of three needed two rooms, and this place offered good value for money. The downsides were the lack of cooking facilities, specifically a stove, and no washing machine, dryer, or even a place to hang swimsuits. We rented a family room, and there were small steps between the bedroom, main living area, and bathroom, which we had to be mindful of. The property is older, despite being renovated. The front desk offered 24-hour service.

We booked a room with one large and two small beds for the two of us. The room was very comfortable, and the slow-spinning ceiling fan gave it a relaxed vibe. The staff were all very friendly, and the breakfast was delicious with plenty of choices. The only downside is that it's a bit far from the beach.

I had a lovely stay at Mercure Cairns. The hotel was in a great location, making it easy to get around the city and explore nearby attractions. The staff were welcoming and helpful throughout the stay, and the rooms were clean and comfortable. The overall atmosphere was relaxing and perfect for a short getaway. I would definitely recommend it to anyone visiting Cairns who is looking for a convenient and comfortable place to stay.

Room was good. Service was great. And it’s 24 hours. Accommodated with my 5:30 checkout.

Service was excellent. Location was close to restaurant and cairns station.

The service was incredibly thoughtful. The lady at the front desk was especially warm and welcoming. We needed a car for an early morning departure, and their car booking service proved to be incredibly convenient. Plus, the hotel's central downtown location makes getting around extremely easy.

Good location, great family room with separate rooms and a mini kitchen. Poor storage, no drying facilities for swim wear at a beach resort. Restaurant was closed, not mentioned at time of booking.

The lighting of the hotel room can be improved.  The emergency contact button doesn't work well.  No 24-hour reception service. However, the staff is helpful and friendly.

Very good location. 7-10 minutes walk to cbd

Very comfortable night sleep, room was clean staff were helpful. Please note the lift is currently under construction so you may need to use the stairs, the stairs are not suitable for children as they have horizontal rails with large gaps. The restraunts buffet looked like it had a decent selection but we did not have it as it was $16each our two and three year olds.