Chose this place because I didn't want to drive 6 hours to St. Louis after work and I didn't want to arrive extremely late and not have an evening to relax and enjoy. Encountered a crash on I-70 that really slowed us down so we arrived a little late, anyway. Was traveling with my teen aged son for a hockey tournament. I had booked a double queen room. Upon arrival, I was advised I had been booked into a single king room, no pull-out couch. The front desk clerk seemed a little out of her element because she called her ”boss” at least 3 times during this encounter. I was told, by the clerk, through her boss, that since I booked through a third party (Priceline), they couldn't make any changes. The room was already paid for and that was the room Priceline booked for me. Fast forward about 45 minutes and several debates. I showed the clerk two separate emails I had received from Priceline confirming my reservation with TWO QUEEN BEDS. Not good enough. I had to contact Priceline to have them contact the hotel to make the change. In other words, this was my problem, no Comfort Inn's problem, and it was up to me to fix my problem. I asked for other solutions. I was told, by the clerk through her boss, that I could book a new room through Comfort Inn and hope Priceline refunds me. Or I can keep the king room and they'll provide a roll-away bed. FOR $20.00. Admittedly, this is where I became a little less polite. After all, it hasnt' been the clerk's fault. I looked at the clerk and said you claim this isn't the hotel's fault, and you know it's not mine, so your solution is to have the customer try to fix it and then gouge me for an extra $20? I mean, you can't at least comp the bed I don't even want? I got a silent shrug. I tossed my card on the counter and told her to get us the bed since it was very late and we were tired. She ran my card and we went to the room. Priceline then contacted me about the issue. They said they faxed over documentation to confirm we booked a double queen room. I went back downstairs to be told Priceline faxed over the incorrect paperwork and they still couldn't do anything about the accommodations. The roll-away bed soon arrived. Without sheets or a blanket. This so tainted our night I can't even remember particulars about the room/bed/towels to comment on. Don't think I've ever been told before by any retail establishment that this was my problem, sorry guy. Wow.
Excellent
113 Reviews