Citadines Connect Hari Busan Reviews

Response from Property: Thank you for sharing your feedback.As our hotel is located in Yeongdo, it may feel a bit far from downtown areas. However, this allows our guests to enjoy a quieter and more relaxed environment away from the busy city. We appreciate your understanding and hope to welcome you again in the future.

Response from Property: 안녕하세요, 시타딘 커넥트 호텔 하리 부산입니다.저희 호텔이 머물기에 좋은 곳으로 느껴지셨다니 진심으로 감사드립니다.편안한 시간을 보내셨다는 말씀에 큰 힘이 됩니다.다음 방문 시에도 만족스러운 투숙을 제공해 드릴 수 있도록 최선을 다하겠습니다.감사합니다.

Response from Property: Thank you very much for taking the time to share your comments regarding your stay at Citadines Connect Hari Busan.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Citadines Connect Hari Busan

Response from Property: Hello, this is Citadines Connect Hotel Hari Busan. We sincerely thank you for the comfortable stay you had at our hotel during your trip with your siblings. We are delighted to hear that you spoke highly of the cleanliness of the rooms and your overall satisfaction. We feel even more rewarded to hear that your siblings enjoyed their stay as well. We will do our best to ensure you visit us again on your next trip. Thank you.

Response from Property: Thank you for sharing your valuable feedback. First and foremost, we sincerely apologize for the confusion and inconvenience you experienced during your stay. We fully empathize with the confusion caused by the unclear room type information. Although we provided immediate assistance on-site, we believe it is our responsibility if you felt offended during that process. As you mentioned, the distinction between hotel and residence packages is a critical aspect that must be conveyed more accurately and clearly through sales channels. We will share this information with the relevant departments and sales channels to ensure improvements are made. Furthermore, the confusion arising from the fact that you were actually a customer who booked a residence package is also an area where we failed to provide more attentive guidance. Moving forward, we will ensure that we provide more accurate and easy-to-understand explanations during the check-in process. Thank you for your valuable feedback, and we will strive to provide a more satisfying experience from start to finish on your next visit.

Response from Property: Thank you so much for leaving such a valuable and detailed review 😊 It is always a great source of strength to know that you visit Citadines Connect Hotel Hari Busan every quarter. We are delighted that you found the spacious parking facilities and the tranquil, quiet atmosphere to be a perfect fit for a family trip, and we are especially grateful that you enjoyed the harbor view and the view of the Korea Maritime University. We also appreciate your honest sharing of your experience using the Taejongdae Zipline discount; we believe this is valuable feedback that will be helpful to other guests. We will also take your comments regarding areas for improvement into account. We will continue to strive to remain a place where you can relax quietly and a space you can trust and return to. We sincerely look forward to your visit next quarter. Thank you 🙏

Response from Property: 안녕하세요, 시타딘 커넥트 호텔 하리 부산입니다. 😊소중한 후기와 함께 예쁜 사진까지 남겨주셔서 감사합니다.가성비와 청결 부분에 만족해주시고, 두 번째 방문까지 이어주셔서 더욱 감사한 마음입니다. 숙소 주변 산책도 즐겁게 하셨다니 저희도 기쁘게 생각합니다.앞으로도 영도에 오실 때마다 편안하게 머무르실 수 있는 공간이 될 수 있도록 최선을 다하겠습니다.다음 방문도 기다리고 있겠습니다. 감사합니다. 😊

Response from Property: 안녕하세요, 시타딘 커넥트 호텔 하리 부산입니다.소중한 후기 남겨주셔서 감사합니다.호텔 위치에 만족해주셔서 기쁘지만, 객실 문 주변 청결 상태가 기대에 미치지 못한 점은 진심으로 사과드립니다. 말씀해주신 부분은 내부 청소 점검 과정에 반영하여 보다 깔끔하고 쾌적한 환경을 제공할 수 있도록 개선하겠습니다.앞으로도 편안한 투숙 경험을 드릴 수 있도록 최선을 다하겠습니다. 다시 찾아주실 날을 기대합니다. 감사합니다.