Stayed in June 2025. The apartment is quite nice and the location is good. However, there were no front desk to check in. One of the reasons that we booked this place is because there was supposed to be a front desk. However, we received an email on 21 May stating that there will be no front desk as of 1 June 2025. A lot of hassle to self checked in when we arrived as we didn't have the code. Many phone calls were made.
Next, we couldn't go out for dinner at about 8pm on 8 June 2025 as the common area's door was locked. (Pictures attached). We contacted the staff and we spoke to 3 people. The first lady was very rude and impatient and insisted that we caused the problem by locking the door. How is that possible? We wanted to go out for dinner. It was already locked! It must have been a faulty lock, and the key couldn't unlock it. We didn't lock it! She even hung up on us a couple of times. We spoke to 2 others later who 8were helpful and patient and tried to solve the problem. Hence, we were locked in the room and unable to go out that evening. Many calls were made, and roaming charges were incurred. There were other guest/guests who couldn't go into their room as they were locked out. One of the male staff was extremely helpful and was at the scene to help us and other guests. Finally, at about 11++pm, he managed to ask the locksmith to remove the common area's lock. We were just glad it was sorted out. It was an extremely frustrating evening.
