The hotel facilities are a bit old but very clean. It's right next to the Danube River, and if you want to go on a cruise, the front desk concierge can book tickets, which is very convenient and reassuring. Our booking included breakfast, but upon check-in, the front desk claimed it wasn't included. After showing the confirmation letter, they accepted it. However, at breakfast, we were blocked again and had to go to the front desk, show the confirmation letter a second time, and only then, after the front desk verbally cleared it with the restaurant, were we able to eat. The breakfast itself was plentiful. Upon check-out, we were asked to pay for the meals again, leading to another argument. I assume there was an internal issue with the booking process. Despite these hiccups, the staff consistently maintained a very professional attitude.
One evening, our group of four, feeling quite at home, boldly asked if we could play cards in the bar. The hotel responded that they were about to close but could provide seats, though there would be no drink service. We happily took our seats. It was already midnight, and the bar, which should have been dim, didn't want us playing in the dark, so they specially turned on the overhead lights for us, which was a very thoughtful touch.
However, having to pay for parking as a hotel guest is something we just had to accept.
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