Zoya Luxury Residence

We were very disappointed that we were unable to use the amenities as advertised, we felt very unwelcome by the “sister” hotel and they initially told us that our seven year old could not utilize the indoor pool after a certain hour which happened to be the same time we showed up, we showed up earlier the next day and they told us that the pool was closed due to unforeseen circumstances, I’m not one to assume prejudice but in this case it was blatant, I’ve travelled all over the world and this was very despicable, my 7 year old loves swimming and being in the water so I always make a point to factor that into my hotel accommodation, this interaction just left a bad taste in my mouth. The rooms were amazing! Staff polite, clean exceeded expectations as for the “sister” property they get zero stars from me and my family.

Very friendly and helpful check in. Great big rooms with kitchen and 2 bathrooms. Love the clean big space. Highly recommend.

The property is very good and clean. Easy commute to inner city which takes by Bus or Trolley in 15 min. Local shop Spar was around the corner which was 200 yards. The Host Nino and Bobby are excellent with their customer service. I did complain about dust settling and he did say as the rooms are bug and windows are big sometimes the cleaners forget. Which he has taken well. My only issue was with cooking utensils in the kitchen they were very big. Overall a nice luxury residence and the Aircon kept us cool during hot summer of 28 deg in Budapest. The hotel is in Pest.

Spacious, comfortable space The space was very spacious and included very comfortable beds. The staff was nice and friendly- a particular woman (sorry didn't wrote her name) went over and above to help and offered a real experience of being taken care of. So overall I highly recommend it. The air con also worked very efficiently to keep the place cool during the hot summer days when I visited. The only feedback I'd like to share for improvement is- Initially I didn't hear back trying to communicate via the Hotels App-which left me a bit worried- I called the hotel and later used Whatsapp to follow it up , then they were very responsive. The other thing that I think need to be clearer is that using the swimming pool (which is located in a nearby hotel) is for an additional charge of 20 euros. That wasn't clear to me when I booked the place - until I spoke to the staff (I nearly cancelled the reservation as I was looking for a place that would include access to a swimming pool as part of the deal). The type of accommodation I booked also had two spacious bedrooms which was great but again not obvious when I booked it - so clearer information about what is offered would be helpful. I am glad I booked it and enjoyed my stay.

Perfekt ophold Rigtig god lejlighed og meget venligt og serviceminded personale i receptionen