Bedford Hotel & Congress Centre

It was very good comparing to price. Very close to the center and easy access to every where. Also availability of parking is very good.

Can't fault cleanliness and location but apart from the entrance hall the hotel is tired and needs upgrading. I have been to the hotel many times before and recommended it to friends but this time it was very disappointing and I wont go there again. They seem to have *****ped all facilites and service to the minimum and definitely don't seem to care about the customer experience. On arrival the staff at reception were exceptionally slow and unwelcoming with long queues to check in. The staff were neither helpful nor friendly and at times abrupt and rude. They were uninterested in answering any queries and failed to rectify faults throughout our stay. Having booked 5 rooms there were errors and mistakes with rooms offered against had been booked. I had booked similar rooms at the same time and same rate but the quality and size of the rooms we were given was vastly different. They argued that some of the rooms did not have breakfast included despite having booked for all 5 and had confirmation of booking. They failed to explain we needed tickets for breakfast and failed to give them to us at check in. The rooms were clean but needed updating and redecorating. There were no mini bars or tea/coffee making facilities in the room - but the cabinets had been left taking up space but empty and empty with out shelves so had not been repurposed , taking up space in very small rooms. I had about 4 inches clearance between this cabinet and the bed, making moving around the room awkward. The toiletries provided were sub-standard, a small sachet to cover both body and hair wash which was insufficient for either. The towels were ragged at the edges and needed replacing, further evidence that the hotel has cut back on facilites and quality. Catering was sub standard. There was no way to get a cup of tea or coffee in the morning without going to the breakfast room - you could not get tea or coffee in the room before going down to breakfast - and if you only wanted a cup of tea or coffee in the morning you had to pay £12 for the breakfast to access tea and coffee. There was no drinking water available in the room. The breakfast was poor quality with a limited range and the cooked food was limited and cold. What a shame that this ideally located hotel has gone downhill - I would not recommend it to anyone until they get their act together and employ customer friendly, helpful and competent reception staff.

It’s very clean hotel and they have very good breakfast!!!! In the center of Brussels very good location!

Hotel was very clean and located 2-3 minute walk from the town centre and grand place. Was super convenient as we saved lots on busses/taxis. The hotel was slightly noisy though as it was super full.

Location is good, close to the attractions places at Brussels.

Hotel downgraded us from Triple Superior Room to Double standard with an extra bed, Trip.com did nothing to assist us in the matter but offered 1.50€ in their coins as compensation, only at the day of check out trip.com is apologizing and wants to come to the bottom of the matter, too little too late! No more Trip.com Hotel is decent, older, with perfect location in the centre!

We woke up by the renovating sound from upstairs. There is no kettle in the room. They need the credit card details which I do not understand, don’t think that’s safe.

The staff is very helpful and friendly. It was raining heavily when we checked in. The staff helped to point out the entrance of the parking lot. Because the parking lot is very narrow, the staff helped to look at the parking space，Very recommended to stay，Very convenient, very close to the Manneken.

The location is really good but we were disappointed to see no amenities in terms of basic tea/coffee replenishments.