To be fair, this hotel generally lives up to its description. It has a clean, Japanese-inspired decor and the facilities are well-maintained. However, I'm giving it a bad review because I was bitten by bed bugs, and the manager was incredibly petty.
Initially, I was given an accessible room on the ground floor, which is a disabled-friendly room. I actually didn't mind it; I thought it was quite nice not to have to use elevators and the room was spacious, so I didn't ask to change. This hotel only has one room on that floor. Because it's on the ground floor and the window opens directly onto a small patio garden, it was damp. Combined with the wooden headboard, that's likely where the bites came from. The first night was perfectly normal, but I was bitten on the second night. I immediately went to the front desk, and Ms. Dayana was on duty. She was incredibly helpful and supportive, so the single star I'm giving is entirely for her.
Then, my Trip.com concierge, Ah Huang, did her best to negotiate with the hotel. My only request was a refund for the second night's stay; I didn't even ask for compensation. However, the hotel said they could only refund the first night's fee because the second night was more expensive, and they could only refund the cheaper night. I was utterly speechless! I hadn't even noticed the prices for the two nights were different, and it was specifically on the second night that I was bitten. Seriously, what an incredibly petty move over a difference of about 200 yuan! This level of 'generosity' is truly something. I didn't want to waste any more time arguing and let it ruin my mood. A manager with such a small-minded attitude isn't worth it. I just want to warn others to avoid this place.
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