Pillows City Hotel Brussels Centre

Very good location, 5 mins walk from Brussels Central station. Clean room and friendly staffs.

Very Impressive with this hotel . Big Room , Good Location , Nice Service . Only 5 Walk to downtown and Central Station. Recommend for stay in Brussel !!

My stay at this hotel was absolutely terrible. After checking in and leaving my luggage in the room, I went out shopping. Two hours later, I got a message from my colleague, who had also booked a room here: the front desk had given her my room card and let her enter my room—we had clearly reserved two separate rooms. This incident made me seriously doubt the hotel’s ability to protect guests’ property safety. It turned out that the front desk had confused us because our names are similar. What’s worse, I didn’t receive any apology from the hotel. When I returned in the evening, the front desk staff was extremely arrogant, claiming it was a coworker’s mistake and had nothing to do with him, and even said the matter was already resolved and I shouldn’t make a fuss about it. In short, this is a hotel that offers no guarantee whatsoever for guests’ safety.

Excellent location, a few minutes walk from Central Station and just next to the Cathedral. The room was clean and you got everything you needed.

The hotel’s location was excellent, right next to the city center, and it was a very safe area. The room was very clean and everything was thoughtfully arranged. The bed was very comfortable. The staff were helpful and friendly. They welcomed us in the room with Belgian chocolate. If I ever come to Brussels again, I will definitely choose the same hotel.