We got in the room and there are no towels, washcloths, soap or shampoo. I lay back on the bed and start seeing movement its roaches so i walk into the bathroom to get tissue to kill it and they are all over the bathroom. I call the front desk and no one answers so i go sit on the bed to give it a few minutes and there are roaches on and in the bed. I pack my things and go down stairs where the employee is sitting outside, i told her we are leaving and id like to discuss refund due to the nature of the issue. She stated she just works there and cant do anything but let the manager know and have him call me. I verified the number she has for me and left. I still have not received that phone call or refund