Hotels with Spa in Broadbeach

After booking a room for 1 night initially, we made a booking for an additional night both via Expedia. The recent reviews on here had me worried as they were much more positive when I made and paid for the booking. Parking - currently free but the hotel provide no detailed instructions on booking etc so I can see why people get frustrated. Thankfully a review on here gave us some tips to make our arrival smooth. I would recommend parking in tower 1 on levels 3, 3M or 4. These floors provide direct lift access to the hotel. Look for gold lifts - these indicate your attached to the hotel. Check in - the girl checking us on (Sara I think) was nice but the hotels booking system didn’t link that there were 2 separate bookings for the same person. The hotel didn’t offer us the lower standard room for the 2 nights so that we didn’t have to move. We opted to pay an additional $60 to stay in the better room for the 2 nights. Pool - is as nice as the photos although some of the cabana cushions are filthy. It is mildly heated and there were no towels, only the ones provided in your room. After house keeping we had 2 taken and only 1 replaced which made it hard to use the pool again. Food - we used Uber eats one night and ate at Harvest Buffet in the ****** on the other. The Harvest Buffet was good. We didn’t eat breakfasts at the hotel. Room - the lounge needs to go, there is no room for it and an additional luggage rack would be more practical as storage is lacking. The room would benefit from a spare pillow and blanket like nearly every other hotel we have stayed in. There are no robes or slippers provided. Gym - the gym was ok however the cable machine was broken, there were no kettlebells or spin bike. Access is via the ****** and in to another lift. Check out - we didn’t bother returning to reception, at 8am we were woken by a drill in the adjoining room/wall to us. Very unpleasant when you have an 11am check out. If we were told about the short maintenance work we wouldn’t have minded but we expect more of a hotel that is part of the Star. Would we stay again? No, it’s not the level we have come to expect as guests of the Star in Sydney.

I wanted to provide some feedback regarding my recent stay and the experience I had with your trip service desk. Overall, I had a positive experience, although there were a few minor hiccups along the way. However, I must commend your team for their prompt and efficient resolution of these issues. The trip service desk demonstrated world-class customer service. The representatives patiently and politely listened to my frustrations and concerns, and they were dedicated to finding a satisfactory resolution that would benefit both the hotel and myself. I truly appreciate their efforts in going above and beyond to ensure my satisfaction. This level of service was truly brilliant, and I am more than happy to recommend Trip.com to anyone looking to book their next holiday, whether it be a hotel or a flight. I have experienced firsthand how Trip.com takes excellent care of their customers and their bookings. The dedication and commitment to customer satisfaction are truly commendable. Thank you once again for your outstanding service. I look forward to booking my future holidays with Trip.com and enjoying the same level of care and support.

Stayed here for 5 nights as attending an event at the Convention centre across the road. Very central hotel and only 5 minutes to convention centre. Plenty of restaurants nearby. Breakfast was excellent with attentive staff and good food. Bar on ground floor also good. Balcony was nice but exterior light not working. Overall a great stay and they credited my points as an accor platnimum member.

An apartment of more than 70 square meters, all kinds of family facilities are well-equipped, close to the core business district, as well as parks, and the iconic beach of the Gold Coast is within easy reach. It is highly recommended.

This is an okay place to stay. Could use a good scrub but friendly service and close to shops. Nice view and pool. Good price and facilities are acceptable

Super nice hotel room, large, except the floor is short, others are very good, offshore, see the sea, the room is particularly comfortable and large, the sea view is first class, there is a Chinese restaurant, supermarket nearby, eat back to the hotel fried lamb, did not understand Taxi, also called the waiter of the Chinese restaurant to help call the car, there is also a warm feeling abroad.

We phoned prior to find out parking options. They said no valet. We arrive and sure enough, there’s complimentary valet parking for guests. This was a pleasant surprise. The lady at reception was not especially helpful. We requested an early check-in during booking process. We arrived around 2 hours prior to normal check-in and were told our room wasn’t recently. We paid extra for breakfast, $100 meal credit and late check-out. The receptionist twice mentioned a $50 credit - not sure why? Our lunch meal at restaurant Nineteen was excellent. Fresh oyster journey, moreton bat bugs and dessert. An extensive wine list including by the glass. The infinity pool on level 19 looks amazing. Given more time, we would have used it for sure. We booked the stellar room. The room itself was spacious and luxurious. King bed. Separate living/dining room. Both with large TVs. Bath tub. Monsoon shower. Bath robes and slippers. Smart lighting and curtains. Large balcony with 180 degree view, albeit ocean view mostly obstructed by other buildings. Mid afternoon, we received a random knock on the door. It was the turn down service. We didn’t oblige. Reception had failed to mention this. We ordered room service for dinner. Uninspired menu. Burger and fries took around 45 mins. It was warm at best. And very over priced. There was some loud-ish dance music being played in the shared corridor, over the in-house audio speaker system. Poor choice. We could hear it while watching TV in bed. Fortunately, the next sound track improved around 2300h. Breakfast was pre-paid. We were handed a memu and told we could order what we wanted. Juice, tea or coffee and a main. We ordered crab omelette and some sides. We were unexpectedly charged extra for the sides. It wasn’t explained to us. Thankfully, check-out was simpler and smoother than check-in. Concierge and valet were on point. Overall, we enjoyed our stay, but for the price tag, don’t think it represents fair value - we’ll unlikely return.

In the heart of Gold Coast, Oceana on Broadbeach is within a 5-minute drive of Gold Coast Convention and Exhibition Centre and The Star Gold Coast. This upscale aparthotel is 1.1 mi (1.8 km) from Surfers Paradise Beach and 1.3 mi (2 km) from SkyPoint Observation Deck.Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a sauna and a fitness center. This aparthotel also features wireless internet access (surcharge), tour/ticket assistance, and a picnic area.Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Make yourself at home in one of the 45 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies. 55-inch flat-screen televisions with DVD players and cable programming provide entertainment. Conveniences include phones, as well as separate sitting areas and microwaves.

The accommodation was clean, comfortable and the staff only too happy to help. We booked direct and got a great deal. We were quite happy with the price but when we arrived we noticed that with that great price, at such a central location, also came a bottle of free wine, a $60 dinner voucher at one of the local restaurants and free pool towels. We have booked direct with other hotels in the same area in the past, but we have never received all these added extras. We have now found new regular accommodation for when we travel to the Gold Coast next.

Stayed in a ocean view apartment fantastic view over school grounds out to the ocean.In the east tower on a high floor,The room apartment was getting very tired looking but was surface clean(could do with a deep spring clean).But it was adequate for what we paid as we paid well in advance and got a fantastic deal.Room got serviced.No Foxtel so if you go in winter and your room only has streaming there is Netflix.Bed was ok.Air con and ceiling fan in bedroom and air con in lounge.Down side while sitting on balcony if you had slider shut and air con on to keep apartment cool the noise from outdoor unit was so loud,We had 30 deg days.Pool area clean but tiles around pool need replacing.Be aware if you are staying soon the towers are being painted so spa was unable to be used and certain areas out of service.Close to all amenities.Easy access if you arrive late through intercom phone.Reception staff during day very nice and the on-site cafe was great.We have stayed here lots of times would stay again if we got another great deal and a room with Foxtel,as there is so many accommodation options to choose from and the best deal with Foxtel would win (we are big sports fans).With the prices being charged now guessing to make up for income lost during Covid and so many options available apartment owners may need to up there game on updating some of the apartments.