Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location8.6
Amenities7.7
Service7.7
Cleanliness7.7
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All reviews(74)
Positive reviews(66)
Reviews with photos/video(29)
Great location(16)
Parking difficult(9)
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Awesome stay(7)
Convenient location(7)
Negative reviews(8)
MOHAMAD RAZI
Deluxe Quadruple Room
Date of stay: Mar 2026
Travelling with friends
52 reviews
10/10
Outstanding
Posted on Apr 30, 2026
Very good location..Centre of Brinchang ,Cameron Highlands..
Response from Property: Dear Guest,Thank you for your kind review.We are delighted to hear that you enjoyed our strategic location in the centre of Brinchang, Cameron Highlands. Being close to many attractions, shops, and restaurants is something our guests truly appreciate.Thank you for your support, and we look forward to welcoming you again in the future.Warm regards,Rainbow Garden Hotel, Cameron Highlands
Navindren Nicholas Sandra
Deluxe Quadruple Room
Date of stay: Dec 2025
Family
1 reviews
5.5/10
Posted on Feb 1, 2026
Disappointing third stay – major decline in quality and maintenance
Pros
Strategic Location: Excellent spot with plenty of restaurants and souvenir shops nearby. Very easy access to local attractions.
Comfortable Sleep: The bed was high quality and provided a good night's rest.
Spacious Room: The room size was generous for a family stay.
Functional Water Heater: The shower heater worked perfectly, which is essential for the cold Cameron Highlands weather.
Cons
Poor Maintenance: The hotel feels dated, and the furniture is poorly maintained. Most concerningly, the door latch was broken, which felt like a safety oversight.
Hygiene Issues: The carpet was not vacuumed properly; we found hair everywhere upon arrival.
Unacceptable Linen Quality: No towels were provided in the room at check-in. I had to go down to reception to collect them myself, only to find they were in terrible condition with visible holes. We felt uncomfortable using them and ended up buying our own.
Misleading Window: While the room had a window, it offered no view—only a close-up look at a wall.
Declining Service: This was my third time staying here, but the hospitality has significantly declined.
Final Thoughts
I’ve enjoyed my previous stays here, but this experience was very unsatisfying. Given the lack of cleanliness and poor attention to detail, this will unfortunately be my last time staying at Rainbow Hotel.
6/7
Response from Property: Dear guest,Thank you for taking the time to share such a detailed review, especially as a returning guest. We truly appreciate your continued support in the past, and we are sincerely sorry to hear that your third stay did not meet your expectations.We are glad to know that you still found value in our strategic location, room size, bed comfort, and the functioning water heater. However, we deeply regret the issues you experienced regarding maintenance, cleanliness, linen condition, and overall service quality. Please accept our sincere apologies for the broken door latch, housekeeping shortcomings, and the inconvenience caused by the towels provided. This is certainly not the standard we aim to deliver.Your comments have been taken very seriously and will be shared with our management, housekeeping, and maintenance teams for immediate review and corrective action. We understand your disappointment, especially after having positive experiences previously, and we truly regret that we fell short this time.Thank you once again for your honest feedback. While we respect your decision, we hope there may be an opportunity in the future for us to restore your confidence and provide you with a much-improved experience.Warm regards,Hotel Rainbow Cameron Highlands
Gui Miow Hwa
Superior Twin Room
Date of stay: Nov 2025
Couple
8 reviews
8.0/10
Very good
Posted on Jan 2, 2026
Quite a good stay. Very friendly customer service. Just limited parking space but still able to find one. Overall good.
Response from Property: Dear guest, Thank you for your kind review. We truly appreciate you taking the time to share your experience. We’re glad to hear that you enjoyed your stay and that our service team was able to assist you well. Regarding parking, you are right — as we are located in the heart of Brinchang town, parking can be limited, especially during peak periods. However, we are happy to know you were still able to secure a spot, and we appreciate your understanding.Your support means a lot to us, and we will continue working to maintain and improve our services for the comfort of all guests.We look forward to welcoming you again in the future.Warm regards,Hotel Rainbow Cameron Highlands
ezma
Superior Twin Room
Date of stay: Jan 2026
Family
8 reviews
8.0/10
Very good
Posted on Feb 8, 2026
good service, nice location & near to all attraction location.
Response from Property: Dear Guest,Thank you for your kind review. We truly appreciate your positive feedback regarding our service and convenient location. We are glad to know that you enjoyed your stay and found our hotel close to the main attractions.Your support means a lot to us, and we look forward to welcoming you back again in the future.Warm regards,Hotel Rainbow Cameron Highlands
Guest User
Deluxe Triple Room
Date of stay: Apr 2026
Family
1 reviews
8.0/10
Very good
Posted on May 6, 2026
Easy check-in
Toilet cleanliness - 3/5
Room - look old and a bit smelly, with old bed sheet and furniture
Parking was not easy coz got many nearby hotel
I stayed at the first floor, but have to go to the ground floor to use the iron & iron board. No iron at the floor.
Response from Property: Dear Guest,Thank you for sharing your feedback with us.We are pleased to hear that you found our check-in process easy and convenient. However, we sincerely apologize for the shortcomings you experienced during your stay.We regret to hear about the cleanliness concerns, the room condition, and the unpleasant smell. Your comments regarding the bedsheets and furniture have been noted seriously and will be addressed with our housekeeping and maintenance teams for improvement.We also understand the inconvenience caused by the limited parking availability, especially due to our location among nearby hotels. In addition, we apologize for the inconvenience of having to go to the ground floor to use the iron and ironing board. Your suggestion is appreciated and will be taken into consideration for future improvements.Thank you once again for your valuable feedback. We truly appreciate your comments as they help us improve our services and guest experience.Warm regards,Rainbow Garden Hotel,Cameron Highlands
Tini88
Deluxe Quadruple Room
Date of stay: Sep 2025
Family
9 reviews
6.0/10
Posted on Oct 19, 2025
Not recommend for holiday unless you just want a short stay.
Near roadside and mosque, noisy, can’t sleep well at night
Old hotel, old carpet, shower may a problem, water not hot enough in cold weather.
Difficult to get parking place
The only good thing is strategy location, convenience to get what you want in the Brinchang town.
Response from Property: Dear Guest,Thank you for sharing your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations. We understand how important comfort and rest are, especially during a holiday, and we regret the disturbances and inconveniences you experienced.Our hotel is located in the center of Brinchang, which provides easy access to shops and attractions, but it can also result in some unavoidable noise during peak hours. We also take note of your comments regarding the carpet, water heater, and parking availability. Your feedback is very valuable, and we will forward these concerns to our maintenance and management team for further improvement.We appreciate you acknowledging our strategic location, and we hope that we will have the opportunity to serve you better in the future.Warm regards,Hotel Rainbow Cameron Highlands
Ku Gma
Deluxe Quadruple Room
Date of stay: Sep 2025
Family
1 reviews
8.5/10
Very good
Posted on Oct 20, 2025
Hotel is good..suitable for couple or family..location is good..
Response from Property: Dear Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed your stay and found our hotel suitable for both couples and families. It’s also great to know you appreciated our convenient location in the heart of Brinchang, close to shops, eateries, and local attractions.We truly appreciate your support and look forward to welcoming you again soon for another pleasant stay in Cameron Highlands.Warm regards,Hotel Rainbow Cameron Highlands
Guest User
Superior Double
Date of stay: Jul 2025
Business traveller
16 reviews
7.5/10
Posted on Aug 30, 2025
Overall is good. Very convinient. Food, mini mart, parking all available. One disadvantage is....., early morning before sun breaks, praying sound of the mosque is toooooo loud. The window sound proving system maybe can improve a bit. Kettle provided but no coffee tea 😭.
Anonymous User
Superior Twin Room
Date of stay: Aug 2025
Family
28 reviews
8.0/10
Very good
Posted on Sep 7, 2025
Near shops & restaurants. Have public parking but first come first serve. Cleanliness is okay.
Anonymous User
Deluxe Quadruple Room
Date of stay: Jul 2025
Family
3 reviews
10/10
Outstanding
Posted on Aug 26, 2025
Overall and experiences wise are all excellent.
Location is good and at the centre of brinchang.
Foods and necessities are all downstair of hotel.
The room quite big and so is the washroom.
The only to improve are the electric plugs that quite loose need attention.
Guest User
Deluxe Quadruple Room
Date of stay: Aug 2025
Family
4 reviews
8.0/10
Very good
Posted on Sep 25, 2025
Will repeat to stay once travel holiday at cameron
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you plan to stay with us again on your next trip to Cameron Highlands. Your continued support means a lot to us, and we look forward to welcoming you back for another pleasant stay.Warm regards,Hotel Rainbow Cameron Highlands
AINASAFFIA
Deluxe Quadruple Room
Date of stay: Jun 2025
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Jul 9, 2025
The room was lovely, the hotel was clean, and it had good facilities, including an elevator. Safee.
Original TextTranslated by Google
6/9
susi success
Superior Double
Date of stay: May 2025
Couple
28 reviews
9.5/10
Amazing
Posted on Jun 13, 2025
The price is reasonable. The room was clean, but felt a bit old and had some stains. There were limited power outlets. No electric kettle was provided; hot water was available downstairs. The elevator was fast. Be careful when entering the bathroom.
Original TextTranslated by Google
smile always
Deluxe Quadruple Room
Date of stay: Jul 2025
Family
14 reviews
2.0/10
Posted on Aug 12, 2025
Very bad service not recommended useless not very hellpful
Anonymous User
Deluxe Triple Room
Date of stay: Aug 2025
Travelling with friends
3 reviews
8.0/10
Very good
Posted on Sep 28, 2025
Everything Okay.
Response from Property: Dear Guest,Thank you for your feedback. We’re glad to know that it was good to stay with us. We appreciate your support and hope to welcome you again on your next trip to Cameron Highlands.Warm regards,Hotel Rainbow Cameron Highlands