Name: Somerset West Point Hanoi
Address: Hanoi, Vietnam
Rating: 9.3

Thailand

Bangkok

China

Guangzhou

Vietnam

Hanoi

Shenzhen

Ho Chi Minh City

Suzhou

Extremely satisfied! The hotel lobby is spacious and the staff are very friendly. We booked a 6-person room, and the overall facilities were clean and hygienic. It felt very comfortable returning to the hotel in the evening. Plus, the hotel had a special towel-folding activity, and we even received a gift after posting about it – we were very happy!

The hotel lobby is comfortably designed, and every staff member is friendly and welcoming with a smile. The room, located on the top floor, is very comfortable, featuring a terrace and a homey feel. The room was impeccably clean, which is commendable! The pool, while not very large, is sunny and perfectly adequate for enjoying the sunshine. I would definitely choose this hotel again next time I'm in Bangkok.🥰

I highly recommend this hotel. We chose it for its convenient location. The rooms are fresh, and the amenities and furnishings are excellent. There's a restaurant and bar with a view on the rooftop. The staff works very efficiently, cohesively, and professionally. I recommend it.

It's Thailand! Yeah! Somerset Sukhumvit! It's fantastic! The hotel has an excellent location (on one of my favorite streets), and I got an early check-in plus a free room upgrade – from a small to a larger one! The lobby and front desk staff were incredibly welcoming and friendly, and I had a great chat with them! The room was very comfortable, clean, and hygienic, with a nice color scheme and complete facilities. I enjoyed the high-rise city view and had an amazing night's sleep; the air conditioning was completely silent, not a single noise, and the soundproofing was excellent! The disposable slippers were thick and very comfortable to wear. The 9th floor has a restaurant, pool, bar, and gym – everything you need! I will definitely stay here again next time! Finally, I want to thank Trip.com, as it was through them that I discovered and experienced Ascott around the world! From now on, whether traveling or on business in any country, I will prioritize choosing hotels under the ASR Ascott Group! It's clearly superior! 💪💪💪😎😎😎

The hotel's location is excellent, not far from two MRT and BTS stations. The hotel also provides a shuttle service to the indicated locations on the map. Although the main road near the hotel can be congested for taxis, if you're mindful of travel times, it's generally not a big issue, and many drivers will take alternative routes. There's a 7-Eleven right opposite the hotel, and in the evenings, a banana pancake stall sets up outside, which looked clean and delicious. The hotel service was great, including the front desk, concierge, and housekeeping. Unfortunately, I didn't have time to try the hotel breakfast. The long desk in the room was very practical; you don't have to worry about running out of space for your belongings. The facilities were also good, though it would have been perfect if you didn't have to step over into the bathtub to shower. Overall, while the value for money isn't exceptional, it's a safe, comfortable, well-located hotel with great service.

Staff are so so lovely   . 

Balcony & washing machine are so handy . The rooms are very generous sizing .

The washer pressure & temp were so so good. 

Breakfast choices are rotated from day to day . So you never get bored. 

Everything you need is in the street . I like the 1st massage place . 

It’s way to get or order transport & the lovely door people will help 💜

Bed was abit hard for me but you can ask for a pillow topper . 

Pool looked lovely but I didn’t go in

As someone who has stayed across multiple CapitaLand and Somerset properties over the years, I usually have a fairly clear benchmark of what to expect in terms of layout consistency, operational standards, and guest experience. Unfortunately, my recent stay at Somerset Haizhu Centre Guangzhou fell noticeably short of that brand standard.

Starting with the physical condition of the unit, the overall upkeep feels tired. The tiles and grout in particular were visibly dirty in several areas, which immediately gave the impression that the property is overdue for a proper refresh or renovation. For a serviced residence positioned under the Somerset brand, this is quite a basic maintenance expectation that was not met.

The apartment configuration also felt oddly thought through. A two bedroom unit designed for four guests, yet only one bathroom is provided. At the same time, there are three televisions in the unit, which feels disproportionate and not particularly practical from a guest usability standpoint. It is one of those setups where design decisions seem disconnected from actual guest needs. If this is the actual configuration, it would be more honest and guest friendly to label it plainly as a “两房一厕套房” rather than a “两房豪华套房” that implies a higher level of convenience than what is actually provided.

Operationally, there were several gaps in service delivery. At check in, there was no clear explanation of facilities, no proactive sharing of key information, and even basic essentials like the WiFi password were not provided until I had to ask for it myself. These are small touches, but they significantly affect the overall arrival experience, especially for a serviced residence.

Housekeeping provisioning was also inconsistent. For a four person booking, only three towels were provided. Similarly, there were only two glasses in the bathroom area, and no cutlery or basic kitchenware setup was provided, which is usually standard across Somerset properties. These inconsistencies make the stay feel more like a partially serviced apartment rather than a fully serviced residence.

On the facilities side, the gym not operating twenty four hour access is another miss, particularly for business or long stay guests who expect flexibility. The in room amenities also need attention. Hot water in the shower was only reliably consistent for about ten to fifteen minutes before turning noticeably cooler, which makes longer showers inconvenient.

There were also very limited charging options in the room, with no proper USB or conveniently placed plug points for modern device charging needs. This is increasingly a basic expectation in serviced accommodation today.

Overall, while the location and brand affiliation might set certain expectations, the execution at this property does not reflect the usual Somerset standard I have experienced elsewhere. In its current state, it really feels like the property requires a significant operational reset and likely a refurbishment to align back with brand positioning and guest expectations.

This hotel was perfect for attending Chen Chusheng's concert. It's just one subway stop from University Town, so getting back to the hotel quickly after the show was a breeze. A big shout-out to Guangzhou's excellent management; the order was fantastic! The hotel's location deserves full marks – it's right by subway exit A, super close! 😁 The higher floor offered great views, and the room was spacious. The breakfast had delicious bread and waffles 🧇, tasty freshly made rice noodles, and plenty of fruit. We enjoyed the views while we ate. Both the floor staff and the ground floor attendants were very friendly. If you have time, you can also walk along the greenway on the island. The only downside is the price, around 500 a night, but overall, it was a good experience.

The apartment is very spacious. Main room has ensuite bathroom with bathtub. Toilet with electronic bidet seat. Second bedroom has a super single bed, we paid for an extra bed. Second toilet in kitchen is clean. Well equipped kitchen. There is washing machine and dryer as well. Just that the carpet is a bit worn out and initially there is a weird smell upon entering the apartment but after opening the windows & airing the place, all is good. Aircon and shower works well. Overall is great for us. There are security at lobby which is great. Staff are friendly and professional. Location is great. Steps away from VT101, walking distance to Grand View mall, many shopping malls and metro station.

A whole apartment to yourself with condo facilities (gym and swimming pool) available at level 4. Hotel staff helps to direct and open doors for guests coming in and out by car. Rooms are a little old and some noise from traffic can be heard from level 22 where we stayed but just a small issue for us. Beds and towels seem properly clean with daily housekeeping available. Definitely worth the value staying here.

The room was excellent, and the location was great too. There's a small convenience store and a KFC downstairs, plus it's super easy to catch a taxi. The front desk staff spoke good English. Highly recommend!

The facilities are complete, and the rooms are spacious, clean, and comfortable. The staff at the front desk, housekeeping, and the doorman are all incredibly friendly. The pool is a bit cold for this weather. The breakfast restaurant is a little small, but the breakfast quality is quite good. You can borrow bicycles for free, and there are a few roads nearby with less traffic that are suitable for cycling. There are quite a few unfinished buildings around West Lake.

It was a bit difficult to get a taxi on the morning of Chinese New Year's Day, probably because everyone was visiting relatives ^_^

A small suggestion: it would be great if there were some instructions for the kitchen appliances. We spent a long time trying to figure out how to turn on the range hood, and a staff member eventually had to help us. It also took a while to figure out how to use the induction cooktop.

Overall, it's very good.

Somerset

Columbus

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