Name: Somerset Hoa Binh Hanoi
Address: Hanoi, Vietnam
Rating: 9.2

Thailand

Bangkok

China

Guangzhou

Vietnam

Hanoi

Ho Chi Minh City

Suzhou

Shenzhen

I was a bit worried after reading some reviews before my stay, but it turned out to be fantastic! From the front desk service to the room size and cleanliness, everything was top-notch. The soundproofing in the room was also excellent, which is rare and very much appreciated in a city like Bangkok, where motorbikes are everywhere. I had a small mishap during my stay on March 14th: I accidentally left my phone in a taxi on the way back to the hotel and couldn't use the taxi app. I'm incredibly grateful to the male duty manager and the two young ladies at the front desk who helped me contact the Grab platform and locate the driver. Thanks to them, I actually got my lost phone back in a foreign country! The hotel's security is also very thorough; they even record the license plates and arrival times of every vehicle entering the property, which is incredibly detailed. I truly appreciate the well-trained and warm hospitality of the hotel's front-of-house staff. I will definitely choose this hotel again next time I'm in Bangkok; it truly felt like a home away from home.

It’s my 2nd time staying at this hotel, and although there were a few hiccups this round, overall it was still a pleasant and enjoyable experience!
The hotel staff remain as welcoming and helpful as ever. I’m absolutely obsessed with the TAO BIN beverage vending machine at the lobby!
Our room was clean, comfortable, and well-equipped with a 2-in-1 washing machine and dryer, as well as a microwave — perfect for daily convenience. However, we did encounter an issue with the dryer during our stay. The maintenance technician spoke little to no English, which made communication quite challenging, and we weren’t entirely confident that he knew how to resolve the issue.

Thankfully, the front desk care team quickly stepped in and efficiently arranged for us to move to another room within 20 minutes. They spoke good English, were patient, and handled the situation very professionally.

Once we moved to the Executive Two-Bedroom Serviced Residence, everything worked perfectly, and the rest of our stay was smooth and comfortable.
Despite the minor inconvenience, the staff’s responsiveness and warm service made our stay a great one overall.

We had a very pleasant stay at Somerset Sukhumvit 71 Bangkok. Check-in was easy and smooth with welcome infused water, and the on-site café was excellent, with delicious breakfast pastries. The beds were firm and clean, the room was comfortable, and housekeeping did a great job cleaning and making our beds daily. We also appreciated that both of our rooms were booked next to each other, which made travelling as a family much easier. Our fourteen-year-old’s bed was already made up upon arrival, which was a thoughtful touch.
John, the concierge, was outstanding. He managed to book a same-day bike tour for our family of six and also kindly arranged our airport transfer. His service truly stood out and made our stay even better.
Our only disappointment was New Year’s Eve. We had planned to ring in the new year at the rooftop venue, but it was fully booked. I had messaged the hotel in advance through the Trip app but didn’t receive a response. Instead, we followed a restaurant recommendation from the front desk, only to arrive 56 minutes before closing and be told the kitchen was already closed. Two other nearby restaurants were also closed, so we ended up grabbing snacks from the 7-Eleven across the street. The hotel kindly unlocked our balcony so we could at least watch the fireworks from our room.
The rooftop restaurant is beautiful, and the pool area is also very nice, although the water was quite cold, so we didn’t swim. The location is a bit far out, but overall, we enjoyed our stay so much that we extended it and booked a third night. A great hotel with excellent service, especially from the concierge, and we would happily stay again.

The hotel's location is excellent. Check-in at the front desk was seamless, and the concierge service was great – they even offer a tuk-tuk ride to the BTS station. However, there was a minor hiccup on the second day: I woke up to no power in the room and couldn't figure out why until I called housekeeping and found out the entire building was without electricity. It's a bit puzzling that the hotel didn't proactively inform guests. Other than that, everything else was alright, but the main reason I chose this hotel was for its prime location.

⭐️⭐️⭐️⭐️⭐️ Excellent Stay in the Heart of Bangkok!

I had a wonderful experience at Somerset Maison Asoke Bangkok. The hotel is modern, clean, and perfectly located — close to public transport, shopping areas, and great restaurants. The rooms are spacious, beautifully designed, and equipped with everything you need for a comfortable stay, including a kitchenette and washing machine.

The staff were incredibly friendly and professional, always ready to assist with a smile. The rooftop pool and gym are fantastic spots to relax after exploring the city. It really felt like a home away from home.

Highly recommended for both business and leisure travelers — I’ll definitely stay here again on my next trip to Bangkok!

Staff are so so lovely   . 

Balcony & washing machine are so handy . The rooms are very generous sizing .

The washer pressure & temp were so so good. 

Breakfast choices are rotated from day to day . So you never get bored. 

Everything you need is in the street . I like the 1st massage place . 

It’s way to get or order transport & the lovely door people will help 💜

Bed was abit hard for me but you can ask for a pillow topper . 

Pool looked lovely but I didn’t go in

Neither better nor worse than expected, just average!

The cleanliness wasn't thorough, and breakfast was quite poor. There were very few chefs working (only one uncle at the noodle station).

One very confusing thing about the hotel: I called to ask for a few more bottles of mineral water and was told there would be a charge of 3 yuan per bottle. (The bottled water brand is Bing Lu, which likely costs less than 0.5 yuan per bottle when bought in bulk.) It's hard to understand the logic behind this cost-cutting measure in the room. How much KPI can management gain by providing 1-2 fewer bottles of water? I believe the cost of an extra set of toiletries is far greater than the value of two bottles of water. The hotel management clearly hasn't done their math and needs to reconsider.

The room has a great layout, is well-lit, and offers fantastic river views from a high floor. All the appliances are top-notch brands. The breakfast is delicious and plentiful. It's just one subway stop from University City, and the subway station, McDonald's, and Starbucks are all right downstairs.

Facilities:
The room was huge and spacious, fully equipped. I just didn't expect it not to have central air conditioning, but rather one of those old-fashioned jacuzzi tubs. It felt like something from the last century, so I didn't even use it.

Hygiene:
It was cleaned very thoroughly, you could tell they put a lot of effort into it.

Environment:
Even though it's in the city center, it felt very quiet. The environment was fantastic.

Service:
Very good. They gave us breakfast vouchers, which was a nice touch, even though we didn't end up using them.

The room facilities are a bit old, but everything works well. It's spacious and has an upgraded electric bidet toilet. The breakfast is delicious, and the pool is standard length. The front desk staff and bellboys are all professional and dedicated. It's a convenient 10-15 minute walk to the Cathedral, Train Street, and Hoan Kiem Lake. I would consider staying here again.

This hotel was absolutely unreal. From the moment we arrived, we were approached with polite and kind attitudes not the staff, offered a medicinal tea during our wait and patiently assisted in locating am ATM to retrieve cash for a deposit. Every instance of our arrival and departure from the hotel for our day to day activities followed by polite greetings from the front desk staff.

The view was beautiful, and the service apartment came supplied with several household objects including cooking pots, pans, and utensils. It was also equipped with a microwave which was very convenient.

The location which just a 15-20 minute drive from Old Quarter, and still convenient enough for exploring by walking. There were several authentic shops and restaurants nearby which made for easy access to great meals and snacks during daily activities. I would highly recommend a stay with this hotel.

The location is a little far from the Old Quarter, but it was a great stay. The staff was wonderful. They were super sweet, leaving me a cake in the fridge for my birthday. I would definitely stay here again if I’m ever in Hanoi.

Somerset

Columbus

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