Name: Bellustar Tokyo, A Pan Pacific Hotel
Address: Tokyo, Japan
Rating: 9.5

Malaysia

Kuala Lumpur

Singapore

Japan

Tokyo

Indonesia

Central Jakarta

Vietnam

Hanoi

China

Ningbo

We stayed at the Parkroyal Collection from May 26 to May 28, 2026. Upon arrival, the staff members were incredibly attentive, making the check-in process remarkably smooth, and we were very grateful to be granted an early check-in. 

We booked the Urban Deluxe Queen Room, and to be honest, the layout felt a bit unusual. There is no complete wall separating the bathroom area from the bed, and the sink is positioned right next to the sleeping area. Because of this open design, any odors from the toilet can easily carry throughout the entire room, which compromises privacy. While we appreciated the inclusion of a filtered water tap, we felt that complimentary bottles of cold mineral water should still be provided to guests. Additionally, there is no full-length mirror in the room. The only mirror available is on a half wall, which does not fully cover the sink area and only allows you to see your upper body. For a five-star hotel, it was also surprising to find no overhead rainfall shower, as there was only a standard handheld water heater shower head. The shower enclosure itself is quite small and would feel incredibly cramped for two people. Lastly, we noticed there was no bidet spray in the toilet.

Our primary reason for choosing this hotel was the highly positive feedback regarding their breakfast buffet. My husband is exceptionally particular about his Nasi Lemak, and I was pleasantly surprised when he thoroughly enjoyed it on our first morning. No other hotel has managed to satisfy his taste standard until now. While the texture of the rice was a bit different and slightly disappointing on the second day, highlighting a minor issue with consistency, the overall breakfast selection was vast, full of variety, and easily the best we have experienced so far.

Ultimately, I would like to highly praise all of the staff members who assisted us during our stay. Every interaction we had was professional, welcoming, and genuinely warm.

I brought my parents to Kuala Lumpur, and to ensure we could stay together while still having separate rooms for privacy, I chose the Pan Pacific Serviced Suites. We booked a two-bedroom, two-bathroom unit. It was very comfortable for the whole family, allowing us to easily look after each other. While the breakfast options were a bit limited for Chinese tastes, we still managed. Everything else was great – the room was cleaned diligently and very thoroughly. A lovely surprise was that on my birthday, while we were out exploring, the hotel decorated our room for the occasion and even left a small cake! It was truly a delightful touch. Plus, the hotel's central location is fantastic; it's less than a ten-minute walk to Pavilion, and right across the street from Sungei Wang Plaza, where the Sunset Coaster is located. Getting around is easy, and there are plenty of dining options nearby. Excellent.

Great location. You can walk to the sights and the major shopping hub. Great facilities and the suites were a good size. However it would be nice if the hotel provided some umbrellas for the roof top pool.

The room was quite spacious. Our Executive King room had a balcony with a perfect view of the Marina Bay Sands and the bay. The king bed plus the sofa bed was more than enough for three adults. Breakfast was quite good with a wide selection, but make sure to go early (after 8:30 AM, there's usually a queue). The hotel is connected to Millenia Walk and Suntec City via a skybridge, so there are plenty of options for dining, drinks, and shopping.

This stay was easily one of the highlights of our trip.

Everything felt smooth, clean, and well thought out from the moment we arrived. The rooms are compact but cleverly designed, with everything you need for a comfortable stay. The pool area has a great, relaxing vibe (perfect for unwinding rather than swimming laps), and the gym is well equipped.

Breakfast was a standout – great variety, excellent quality, and surprisingly calm even when busy. And the coffee? Absolutely next level, thanks to the in-house barista.

The bar also deserves a mention for its great food and drinks, but what really made the difference was the staff. Everyone was genuinely friendly and helpful throughout our stay. Special thanks to Sofia at reception for her kindness and attentiveness.

Overall, a place that just feels good to be in – we’d happily come back

Because of the Home Improvement Programme, my daughter & I decided to stay here. We enjoyed our stay. 
Getting halal food was not an issue for us. Going to the Sultan Mosque was just a walk away. 
Amenities in the hotel are good except that there is no bidet spray available in the toilet. 
A special mention to one of the cleaners, Mr Raihan, he did a good job in maintaining the cleanliness of the room. He provided me with my requests for extra floor towels, toilet papers, etc. I managed to see him during his cleaning duty before my check out and thanked him. 
Overall my stay together with my daughter had been a pleasant one.
Will definitely recommend the Serviced Suite to friends.

My stay at the Park Royal Hotel Shinjuku was quite remarkable, with the stunning city views being the absolute highlight. Located on a higher floor, my room offered expansive and unobstructed views of Shinjuku's bustling cityscape. By day, the skyscrapers stood in a beautifully ordered sprawl, and by night, the city transformed into a dazzling spectacle of lights, creating an incredibly vibrant atmosphere. The viewing experience was truly exceptional.

The hotel's location in the heart of Shinjuku is incredibly convenient, with easy access to subway lines, making getting around a breeze. However, precisely because of its proximity to the railway, there were times when I could hear faint subway noises. Those sensitive to sound might want to keep this in mind.

Service was another strong point. The staff were warm and attentive, and the check-in and check-out processes were smooth and efficient. They were quick to respond to any requests, and their thoughtful attention to detail made for a very comfortable and pleasant stay. The room itself was clean and tidy, with well-maintained facilities, ensuring a good level of comfort.

Overall, this is a high-quality hotel with outstanding views and attentive service. I highly recommend it to travelers who appreciate city nightscapes and value convenient transportation.

The rooms at The Pan Pacific Tokyo Hotel offer amazing views, overlooking the entire Tokyo city skyline. The service is impeccable; they cater to your every need, and you encounter more staff than guests, all elegantly dressed and exceptionally polite. The hotel also features a Michelin-starred French restaurant with excellent dishes. Personally, I found the fish dish and the secret dish (a concentrated crab soup) a little too salty, but the wine pairing introduced me to many interesting Japanese wines.

Its location in Kabukicho is a double-edged sword. It's incredibly convenient for shopping, but the surrounding streets can be a bit chaotic, and you'll occasionally hear police cars, ambulances, and fire trucks at night. I believe the stay would be even better if the hotel were located in areas like Nishi-Shinjuku or Roppongi.

Pan Pacific

Broad Run

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