DoubleTree Suites by Hilton Hotel Boston - Cambridge

The hotel staff were incredibly kind and patient. Even though I only speak a few words of English, they used a translation app on their phone to communicate with me, which made my check-ins smooth every day. The weather was great during my stay, and I got to see beautiful sunsets right next to the hotel.

The hotel's location is excellent. If you cross the bridge behind the hotel, Cambridge is to your left and MIT to your right, with beautiful riverside views. The front desk staff were warm and welcoming, and helped us get a room with a great view. Parking was also very convenient. Just a bit further past the bridge, there's an old lobster roll shop, and a supermarket with good value for money is only a ten-minute walk away.

My main issue is with the cancellation and change policy. Ctrip couldn't resolve the problem, and I ended up spending a lot more money, time, and energy after rebooking my trip. It's just not flexible enough. There was no follow-up customer care or compensation, making it feel like they weren't trying to solve the actual problem, but rather just getting rid of the customer who raised it.

The room is spacious, and the living room even has a pull-down bed that's 1.5 meters wide, so it can easily accommodate three adults. The location is a bit out of the way, with no other amenities nearby, but it's very quiet. It's right by the Charles River, with Harvard University across the bank and Boston University right next door. During peak hours, calling an Uber can be slow.

The hotel's location and rooms were quite good, but the service was really disappointing. I've stayed at Hilton hotels for business trips before, and they always provide two complimentary bottles of water daily. This particular Hilton, however, actually claimed that they only provide two bottles upon check-in and any additional water must be purchased at the front desk. When I asked for a clear policy, they couldn't provide any specific regulations. Furthermore, during room service, my clothes were just carelessly tossed onto the nightstand. This level of service really doesn't live up to Hilton's reputation or its room rates.

Facilities: Great, there's a microwave, so breakfast is easy to sort out myself. Location: Very close to Harvard University, and only about 10 minutes to the airport. The living room and bedroom are separate, the space is huge, and it's excellent value for money.