Boracay Island Yapak 4-star Hotels

The whole stay made to perfection down to the last dot, lots of reasons to recommend Savoy to everyone, I'll try to make it short: (Do note that this is in a perspective of an introvert) Location: The hotel is situated in Newcoast Boracay, a few minutes away from the center, perfect for people that wants a bit of privacy and an access to a private beach which is accessible for guests on Hotels around Newcoast. Facilities: Aesthetically pleasing lobbies, gym access, swimming pools, amazing restaurant, and quipped restrooms. Mind you ALL places are clean, and has a great smell that's good on the nose. An available refresher on the reception area was a great idea, and y'all always have towels available to use for guests swimming in the pool. Just plain perfect! Room: We booked a Deluxe with 2 Single beds, everything was so clean! Working bidets, soft linens and pillows, a fast Wifi which is something I'd need if I will stay long while able to connect for work purposes. Working cold and hot shower, bidet, and has bathrobes and towels available! Again perfect! Transpo: Let me make this as a separate note as travel to Newcoast takes 20-30 mins, which is very far from Dmall, and expensive to rent an E-trike everytime we go around the island. Savoy's scheduled shuttle service was a great touch, specially to us who DIY'ed our way to Boracay. Our first day and we waited at Jollibee, hoping to be allowed to hop in on the bus even if were still about to check in. Kudos to Kuya driver that was more than happy to take us to the Hotel. (I didn't include the option van to the private beach cause we preferred to walk) Customer service: Now the last part and the crucial one at that, specially as a Supervisor working in a Customer service (Call Center), my expectations are high, and specific. I didn't expect y'all be working THAT hard. From the drivers, the front desk ladies who were very responsive and very welcomy and knowledgeable, those people working at the restaurant making every table spotless and preparing the meals, the guys that I believe is the life guard that oversees the pools, the securities around. Grabe kayo, I wish that all other hotel's follows the way y'all interact with your guests. out of 10, I'll give you guys 1000 for the rating. We wished we could stay longer, it feels amazing staying in Savoy, and we will definitely go back soon!

The location is far from the main area but it promises a quiet and beautiful private beach for their guests shared with the neighbouring hotel (Savoy Hotel). The beach front was beautiful and is walking distance or can take an e-car to it. It is very far from D’mall. But they have free shuttle service tho you need to book it im advance to ride it, and it has a schedule too. The rooms are small, kinda small beds but it was very clean. Toiletries were not complete upon our check in so you need to ask for some other things but they provide promptly. We waited for a few hours for our door to be fixed when we checked-in because it seemed thay their cards and keys are not working and they had to fix both me and my friend’s room at the same time because we couldn’t enter. Overall, it was okay. Could improve but they’re okay.

A good stay should I say. Room was ok ( can be better) , bathroom must be cleaned, and food are ok too ( not a lot of choices). The only problem is, we had to shortened our stay because of my flights problem going back to NL. They ( the staffs) promised me to send me some refund because we checked out earlier than what we've planned. It's been 2 months already writing them e-mails and always told me that they will update me as soon. They told me that it will only take 15 working days to send the refund. It's not a big amount but you have to honour your words. I hope, this will not happen to other people staying in this hotel. Sharon

We went here last Oct 27-Oct 31. They allowed us to checkin at 12pm. They have free port pickup. Upon arriving at the resort they welcome us with cold cucumber drinks,cold towel and shell necklace. Upon entering our room we are amaze by their interior design, a sofabed in the living room good for 2pax,a kitchen with ref,microwave oven,electric kettle,utensils and toiletries(for the dental kits dont forget to open the drawer in the bathroom it was there,and we love the scent of their body gel). 2 rooms with queensize bed,each room has owned tv and ac). Their bathroom is clean as well,each of us has bath towel, and 4 bathrobes and 4 pairs of slippers. The internet is fast we really wonder how they did that as their location is far and secluded. Their cable has a lot of channel as well so if you are not in the mood to go out you can just stay and relax in your room.They have a minipool I think it's a 4ft height. Around 4pm thats the time we swim in their beach as the sun is no longer hot..Most of the time we are the only group who is swimming there. Its so relaxing..Their cafe serves delicious meal.Their free breakfast is sulit,we even have leftover for the afternoon because their servings is huge 😆 Glad they dont have corkage fee we can bring softdrinks😆 If you want to go to the famous station 1-3 you can just arrange a pickup as they have a free complimentary service going there..We truly love our stay in Kaaya and make sure that we will checkin there again if we go back to Boracay.Hopefully same staff is still there by that time.Everything is exceptional there esp.their staff..Going back to Manila we even allowed us to extend 40mins so that we will not wait too long in the airport but my sister request to extend our stay in Boracay which we stayed in Feliz hotel,though its good also but Kaaya is better than it. Feliz Hotel even ask for 2k each day security deposit where in Kaaya they dont even ask for any security deposit.

A wonderful villa, excellent view of Boracay south sea.. woke up daily to see the sunrise 🌅 with wonderful view of the islands across the sea… the service was excellent, especially Ms Arlene who was assigned to our Villa.. she made our stay a more than just pleasant one 🫶🏼🫶🏼🫶🏼 The location may not be very accessible.. please book a Trike to bring both yourself + luggages to their main gate.. else you may need to carry them across many high and lows slopes.. my luggage broke 2 wheels due to this lack of knowledge 👌🏼.. but don’t let this affect the wonderful experience in store at One Hagden Villa 👍🏼👍🏼

I like to commend robert and alfred from breakfast dinning area they are proactive in helping customers. For improvement, I would like to call the attention of Ms Joan in dining area. The approach she had for me is very uncomfortable and intimidating, same with the night guard , but the rest of the stay was amazing!

The whole experience was good. Greeted by Front Desk asking if for check in. With no other further engagement made upon our arrival, like how are you today? Since we are very tired 15hrs of transportation. I only remember she mentioned about cards if lost will charge us ph900. After we arrive at the room, we order in Room Service and the operator was not detailed with information. I still need to call again and ask for how many minutes our food will be delivered? She replied with 30min. But the food was delivered after 1 hour! F&B staff of Sapphire are pro active, approachable and always have a smile on their faces. HSKP staffs never miss to greet us with a positive attitude. Pool side Massage are the best. I had 4 days massage as I really enjoyed the good service. We stayed in Henann Crystal for a total of 5 nights and its really a perfect place to stay. And will surely comeback again. Near to D’Mall , other restaurants with beach view.

Very nice hotel. Convenient and clean. The staff is very helpful and friendly. Great house keeping. The hotel offers huge amounts of swimming and its bar in the middle of the pool. It will have good opportunities to have a variety of drinks while swimming. However, I found some lack of providing amenities. I have booked a room for 3 people but there were not enough amenities. I have to ask every time to provide them. Found some ants in the bathroom. There is too much of a crowd while having breakfast. Not enough space for movement. In some cases, there is no hot water while getting in the shower. It's been fixed later. I found the iron board was not in workable condition and it was very hard to use it.

Overall I had a good experience with the restaurant staff, the SPA and pool staff were very helpful but I had a very bad experience upon check out, that is why I can't put a better review. The staff lady at the reception took 30 minutes to give me my bill, she waited for the housekeeping to check my room and the house keeper came with a pillow case which had some stains on it, may be the mascara, asking me if I did a filipino tattoo, which I didn't, I said to her: anyway, what is the problem? You don't have a washing machine? She said” no,we don't?” I wonder how they wash the hotel clothes then?!? I was very annoyed about her questioning me again and again if I did a filipino tattoo, really insisting on that point, I was short of time to leave the hotel to take my flight back to Manila, so I didn't report the case, she gave me a bill with some drinks I didn't order, which i noticed few days later, I think they took this money for the laundry or buy a new pillow case, I am a frequent traveler and use to go to many hotels, I have never experienced that anywhere else in the whole world!

The hotel is rated as 5stars. It is far away from that if you expect a real 5 star hotel you will be disappointed. I would rate it like a 3,5 star hotel. The only category where the hotel reaches a 5 star level is at the prices for food and beverages as well any outside activity. The most worse was the transfer from Hotel to the airport. We get ask to pay 6000 Peso. My deeper question after that answer was what the costing will be if just get to the harbour the answer was - it is the same. the real costs for 5 person is around 2000 peso in total up to the airport departure terminal (the 6000 peso is a discounted price the price list of the hotel say 9600 peso). For a phone call as a customer service a fee of 4000 / 7600 peso for the hotel reminds me at business which brings you in jail. The same is for the drinks and food average double of the prices compare all restaurants we had visited and I do not talk about cheap restaurants. Furthermore, it takes typical 20 minutes for a coffee and one hour for a pizza in a non-busy time. The hotel itself have a nice beach location the pool is good and cosy the rooms are clean. I join a lot of 5 star hotel in Asia and middle east and I believe I can make a proper judgment about the hotel capability and costing ratio. The hotel is good just complete overpriced for what they are able to deliver. The guest is not seen as a guest you get easy the feeling the milk cow arrived let take all his milk. For me a one time experience never again.