Bamboo Beach Resort & Restaurant Reviews

Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are sorry to hear about the cleanliness issues, the air conditioning performance, Wi-Fi connectivity, and the maintenance concerns you experienced in your room. Your comments have been noted and will be shared with our team so we can address these matters and improve our guests' experience.We appreciate your recognition of our beach area, complimentary beach towels, and welcome lemonade. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a much better stay in the future.

Response from Property: Thank you for taking the time to share your detailed feedback. We’re pleased to know that you appreciated our beachfront location, the comfort of the rooms, and especially the kindness and efficiency of our staff. It’s also great to hear that you enjoyed the quiet atmosphere and the complimentary beach amenities.At the same time, we sincerely appreciate your honest comments regarding the dated condition of the property, the breakfast selection, and the dining experience. We understand that breakfast preferences can vary among our international guests, and your feedback helps us identify opportunities to improve and offer a more diverse selection. We also apologize for the inconvenience caused by the flies in the dining area, as this is certainly not the experience we want our guests to have.Your observations are valuable to us, and we will share them with the relevant teams as we continue working to enhance both our facilities and guest experience. We truly appreciate your stay and hope to have the opportunity to welcome you back again in the future.

Response from Property: Thank you for taking the time to share your detailed feedback regarding your recent 7-night stay with us. We sincerely apologize for the inconveniences and discomfort you and your family experienced during your visit.We are especially concerned to hear about the condition of the comforters in Room 230 and the issue with bed bugs reported in Room 226. Cleanliness and guest comfort are among our highest priorities, and we deeply regret that we fell short in providing the standard of accommodation you expected and deserved. Please be assured that your concerns have been escalated to our housekeeping and maintenance teams for immediate inspection and corrective action.We also apologize for the issues involving the heater, slow Wi-Fi connection, limited mobile network signal, and the lack of certain room amenities. Your detailed observations are valuable and help us identify the areas where improvements are urgently needed.At the same time, we appreciate you acknowledging some of the room features such as the balcony and refrigerator. Nonetheless, we understand that these positives do not outweigh the inconveniences you encountered, especially during a long stay with family.Thank you again for bringing these matters to our attention. We value your feedback greatly and hope we may have the opportunity to restore your confidence in us with a much-improved experience in the future.

Response from Property: Thank you for your kind words! We're delighted to hear that you enjoyed the beachfront view and found our staff friendly. We look forward to welcoming you back for another great stay!

Response from Property: Thank you for taking the time to share such a detailed review. We’re truly sorry that your experience did not meet expectations and that several aspects of your stay caused you discomfort, especially as a solo traveler.We sincerely apologize for the concerns you raised regarding the access layout, lighting, room assignment, cleanliness of linens and towels, missing basic amenities, and maintenance of the surroundings. This is not the standard we aim to provide, and your comments have been taken seriously and shared with our management and relevant departments for immediate review and improvement.We also regret the inconvenience you experienced with the room condition, lack of phone access, mosquito issues, and delays in food refilling during meals. These are important operational concerns that we will be addressing as part of our ongoing efforts to improve both guest comfort and service efficiency.On a positive note, we’re glad you found our staff to be nice, and we appreciate you acknowledging them despite the issues you encountered.Your feedback is very important to us as it highlights areas where we clearly need to do better, including renovations, upkeep, and guest experience improvements. We hope that if you choose to give us another chance in the future, we can provide you with a much safer, more comfortable, and more welcoming stay.

Response from Property: Thank you for sharing your experience with us. We’re glad to hear you appreciated our service, clean rooms, friendly atmosphere, and convenient location near the beach. We also appreciate your understanding regarding the stairs and the absence of an elevator. Your feedback is valuable to us as we continue to improve our guests’ comfort and overall experience. We’re happy to know you still found our hotel a good choice for budget-friendly accommodation, and we hope to welcome you again on your next visit.

Response from Property: Thank you for your wonderful review! We’re glad to hear that you enjoyed our ideal beachfront location and found our staff friendly and accommodating.It’s great to know you appreciated relaxing on the balcony with a nice view while enjoying your coffee or beer—that’s exactly the kind of experience we hope to offer our guests.We truly appreciate your kind words and look forward to welcoming you back again one day!

Response from Property: Hi, thank you so much for your wonderful review!We’re delighted to hear that you had a great experience and felt welcomed by our team. It’s especially rewarding to know that you appreciated the cleanliness, organization, and the quality of our food.Your kind words truly motivate us to keep providing excellent service. We look forward to welcoming you back for another enjoyable stay soon!

Response from Property: Thank you so much for your kind words! We're happy you enjoyed the nearby beaches and the amazing sunset views 🤗 Your appreciation means a lot to our Bamboo staff. We look forward to welcoming you again for another relaxing stay!

Response from Property: Thank you for your review! We’re glad you enjoyed our cozy beachfront location and the quick access to the beach. We sincerely apologize for the loud music from the cafe affecting your evenings. Your feedback is important, and we’ll look into ways to ensure a more peaceful stay for our guests. We hope to welcome you back for a more relaxing experience soon!

Response from Property: Thank you for sharing your feedback. We apologize for the inconvenience regarding the service water and for the room not meeting your expectations. We appreciate your honest comments, as they help us improve our guest experience.We’re glad you enjoyed our convenient location and found the buffet affordable. We hope to have the opportunity to provide a more comfortable stay for you in the future.

Response from Property: Thank you for your feedback. We apologize for the difficulty in locating your room and for any inconvenience caused by the lack of clear signage and directions. We also appreciate your comments regarding the condition of the resort, as they help us identify areas for improvement.We value your input and hope to make your next stay more convenient and enjoyable.

Response from Property: Thank you for your feedback! We’re glad to hear you had a decent stay overall.We apologize for the inconvenience caused by the issues with the Wi-Fi and room telephone. We understand how important these amenities are, and we’ll be sure to have our team check and improve them.We appreciate you bringing this to our attention and hope to welcome you again for an even smoother experience next time.