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Can I submit a price match request?

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Important notices

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At Trip.com, our goal is to provide our users with the best possible room rates. If you find a lower price for the same room type and the same dates on another platform, you can request for us to refund the difference. Once your request has been approved, we'll send you the refund in Trip Coins.

The maximum price difference that can be refunded is US$1,500 or the equivalent amount in other currencies (the exchange rate at the time you submitted your claim will apply).

The currency we use when comparing prices will depend on the payment method. For bookings that are prepaid online, we will use the currency the prepayment is made in for price comparison. For bookings that are paid at the hotel, we will use the local currency at the hotel's location for price comparison.

If you applied promo codes to your Trip.com hotel booking, we will use the Trip.com price (including tax) after any promo codes were applied to compare prices.

Only one Price Match Guarantee claim can be approved per booking.

If you submit a booking change request after your price difference claim is approved by Trip.com, you will not be able to receive the price difference refund.

The Trip.com Price Match Guarantee is currently in the trial stage, and is only available on some of the Trip.com language websites. We apologize for any inconvenience caused.

Trip.com reserves the right to exercise its discretion regarding whether the Trip.com Price Match Guarantee is applicable. This includes, but is not limited to, deciding whether or not the lower price matches the Trip.com booking in terms of hotel, room type, dates of stay, and whether or not the price difference claim meets all applicable terms and conditions.