We really liked this hotel despite having got off to a poor start. The little lobby is nice with the cute staircase, despite the initial shabby street entrance. When we returned to room later at night, as we just put our stuff in the afternoon and left to explore the town we found just one chair and no suitcase holder. Having just come from Florence where there were two of everything I called reception. No answer. Ultimately I went down and asked the man at the front desk for the missing stuff. He banged on about the room being basic and that a double room is only space for 2 on the bed, one chair, no suitcase holder for any one as is the case anywhere else (according to him)!!!! The second time I came to ask for a chair as he would not respond to the phone, and again I had to call out for service. I heard him grumble and groan at being called. Again a banging on about the basic room. It's purported to be a four star so I was flummoxed but did not back down. I have some travel experience in my life. I got the stuff despite that unnecessary feeble exchange which I did not get the point of as from his attitude I had expected a real fight and was ready to leave the hotel. Thereafter I am happy to say it was smooth sailing and no further hitches. We were so happy to discover later that the others at the front desk were wonderful, as was the receptionist who checked us in before the unfortunate encounter. The breakfast room is lovely and airy. A few plants and flowers would make it perfect. Breakfast was pretty good and the service was absolutely smashing. The location is superb. Wonderful restaurants at hand, walking distance to the centre and everywhere good really. I guess they could do something to improve the street entrance (before one reached the sliding doors) as it looks pretty slummy and gives the wrong impression. Overall, great hotel, highly recommended. I do not let little incidents cloud my view.
Very Good
54 Reviews