2 Star Hotels in Birmingham

On tuesday night (July 9) at midnight I entered the Holiday Inn (after having ”succesfully checked in at 8 pm) only to find my key did not work. When I went downstairs to talk to the clerk, he was immediatly very defiant. Adam, the staff person, stated that it ”obviously” did not work because my credit card did not have suficent funds. For the record, I have a corporate credit card that has a very hefty credit line. I explained that I had checked in succesfully earlier that night, but he was not having it. He would not accept the same credit card, or even try to make it work, and said I needed another card or he could not help me. This is at midnight, so I obviously had very little alternate options of asking a colleague or another hotel for assistance. Adam was so rude, that after a back and forth of a few minutes, I left dumbfounded- to the streets to find a solution. Again, at midnight, in Detroit. I walked to The Townsend where I was helped even though they were sold out (see my review). Now- this was a last minute reservation, and I was willing to give Holiday Inn another chance, because I had had two previous bad experiences at a Holiday Inn this year. The first being at Pomona, California, where I went on a business trip and had no wifi for the 3 days I was there. No aplogies, no explanation. Just ”find a starbucks with wifi” as a solution. The second experience was near Gainseville wher I stayed 3 days and my bathroom was out of service for the 3 days. The 3 days they promised to fix it, yet they did not. Did not offer me an alternate room, they only offered me extra points on my loyalty card. This was obviously the last straw. I have shared this experience with my colleagues and we have all pledged to never stay at a Holiday Inn. I work for a multinational compnay. We have about four offices with approximately 200 employees who travel consistently to the Birmingham office for business. Holiday Inn can now thank Adam for losing that business with his disregard for guest services. As a final note, my assistant called my credit card company, and Adam the following morning. She confirmed with Adam that it was a mistake on his part, and he realized that a few minutes later, yet he never bothered to call me on my cell to have me come back. He just wrote it off as a ”miscommunication” amongst his staff. Thanks for nothing.

The Daxton is a great hotel it’s pretty consistent every time I stay. I rate cleanliness a 3 because my experience has been hit and miss. The first and second time I stayed the cleanliness was on point. The third time I stayed they put me in a room that just wasn’t very clean they apologized, moved me immediately and upgraded my room that was nice. The last time I stayed whoever cleaned my bathroom had shedding hair or something and there were long strands of hair that were not my own in the shower and on my towel. That wasn’t cool but it happens. The amenities are great they have a complimentary snack area in each floor with coffee, tea, beverages and little pastries and snacks which is an excellent extra and overall the service is great. The area around the hotel is very walkable there is great shopping and food options there’s even a nice park nearby. The Daxton has become my go to hotel when visiting MI and I come up quite a bit.

With a stay at The Townsend Hotel in Birmingham, you'll be in the business district, within a 10-minute drive of Detroit Zoo and Lyudviga Couture. This boutique hotel is 15.6 mi (25.2 km) from Great Lakes Crossing Outlets and 2.3 mi (3.7 km) from American Dysautonomia Institute.Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available for a fee.Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Birmingham? This hotel has 11 square feet (1 square meters) of space consisting of conference space and meeting rooms.Make yourself at home in one of the 150 guestrooms featuring refrigerators and minibars. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.