Comfort Inn Birmingham

Nice and friendly reception Very good manners and helpful Nice and clean room we have Great location close to the train

Its nice and clean hotel so quiet front deck was nice and polite

There is no car parking available, they said got carparking for £8 but didn't get the parking that amount Also when I ask about the parking location, they said try in Google map, Staff is not in helping mood

Really does need TLC toilet difficult to flush shower head didn't work had to ask for dxtra pillow that didn't arrive so had to request again won't stay there again would rather pay £20 more and have comfort

My room although a little dated was clean & pretty comfortable. Bedding & towels were both fresh and nice smelling. Bed was comfortable too I stayed in room 209 which didn't have a vanity mirror help when doing my hair and make-up. There was a mirror in the bathroom but obviously there weren't any electric sockets for a hairdryer or straighteners Plus it would've been useful to have had a plug/plugs sockets nearer the bed for charging my phone and using my Cpap machine. Apart from that, everything was good.

This hotel was beautiful and really nice and staff was extremely friendly

Very clean, bed somewhat un comfortable and not a real double, dated decor and bathroom. Great location next to New Street Station.

The hotel is conveniently located nearby the new street station which is excellent. But the rooms is small and old, the bed sheets look grey (tho clean). The mattress is also old. It is okay to stay just 1 night (if you don’t have other choice and budget) but not more than that.

This was by far the worst hotel experience I've ever had in any city in any country. From the moment I walked in, there were countless people cluttering the lobby & the stairs up to the rooms, including quite a few unsavoury looking characters among them. Myself & my party had some very uncomfortable stares in our direction. The man working at the Check-in desk tried to double charge me for the room that I had already paid for. It took showing him my email receipt to convince him that I'd already paid. The room itself was dirty, the the bedsheets not being made, the floor hadn't been vacuumed, there were some questionable stains on the floor & on some of the walls & the door felt very flimsy, even with the double lock on. The other members of my party had similar experiences in both of their rooms. Within 10-15 minutes of checking in, we decided to leave & find an alternative hotel. On our way out, there were two men drinking cans of Stella next to the Check-in desk...This was at 2:30pm! Later that night, I returned only to use the toilet as it was closer than going back to the alternative hotel. I discovered that one of our room doors was wide open, when it had definitely been locked on the way out. Keep in mind, we had not officially checked out of these rooms yet. Having a quick glance inside, it appeared as though someone had broken in, looking for something to steal! Thankfully, we had not left any of our belongings behind in any of the rooms. I have never felt more unsafe in a hotel establishment. It is supposed to be a safe space that caters to their guests. I don't think I could've brought myself to sleep in the Comfort Hotel if I had chosen to remain there for the night. PLEASE AVOID!