Britannia Hotel Birmingham New Street Station Birmingham

Found an excellent deal online for a single room at £26. Hotel is in an alleyway right in the middle of the town centre which is convenient. Arrived 10 mins before check in time to find that no one was at reception. Fortunately, A helpful and sympathetic housekeeper was present and called up one of the staff who said they were half an hour away. A queue started to build up at reception. After 40 mins of waiting and checking in, the key card to the room didn’t work so I had to go downstairs again which was a cardio workout. Elevator didn’t work and the place was like a maze so a lot of walking. Room was pretty basic but clean, there was no remote for the TV. Bathroom was immaculate and sanitised with a pair of two clean towels. For the price, the room was decent and can’t complain. Exactly as shown in the website images but customer service is nearly non-existent. Had to wait half an hour due to zero staff at reception. Another downside was no AC so the room is warm. Would return but not in a rush.

first room we got was dirty and had what i think was burnt bacon on the floor and some stains on the bed, along with a fish type smell so we got swapped, second room was great though, no window in either room but did have air conditioning so can’t complain. The lifts are not very great very unsettling so we opted for the stairs instead, but the stairwell in some areas was riddled with damp and mould so quite a hazard. entrance is in an alleyway which was really uncomfortable to get in, but based right in the centre which is exactly as we wanted. we staff at the reception was great the lady who swapped us was amazing, and another man there on the second day we informed him of a problem with the lift and he was lovely and kind, would recommend for maybe a one night stay or someone where just to sleep, not a hotel you’d want to stay in for a day. note though that it does inform you on the FAQs that there is no room service during your stay unless you request it before 10am, so no fresh towels each day, which wasn’t a problem for us but may be for some others. photos attached are regarding the first room

The shower was broken, in wasn't happy about that had to shower at my mates room. Enjoyed my stay as was in town centre and not to far from coach station or train station. Room was cold so got extra blankets to keep warm in the night.

First time stay at this hotel , room is clean and service excellent , will come back on this end of December.

The check-in process was very easy. Friendly check-in staff behind the counter. Clean room. Nice location however, room was very cold (no heating although there are central heating available in the rooms. Hot shower, clean towels and beddings. Only 1 pillow. TV in room. Only 1 lift in operation.

Not worth. Poor reception service on 8 March. The room is so old and so noisy, I can hear clearly the room next to mine, I can't sleep until 2am.

Many time there , always comforting