Latest Reviews for Birmingham Hotels

Home2 Suites by Hilton Birmingham Downtown
4.2/550 Reviews
It's a nice hotel, spacious rooms and quiet. I slept better than I have in ages. The staff was very welcoming and nice at check-in, accommodated an early check-in, and sent me several messages to see if I needed anything during my stay. However, when I did send a message inquiring about a possible late checkout (three, actually, over a 14 hour span, both via text and in the app), I did not receive a response. I felt like they were clearly ignoring me or avoiding the question. Even if the answer was no, I would have appreciated a response. Eventually I called and the front desk staff was somewhat rude to me and said ”it already is late check out” which doesn't make sense since it was not yet the published checkout time. After I checked out and was reviewing my statement, I noticed I had been charged for parking even though I did not drive. I went back to the front desk to request a refund of these charges; she did process the refund, but implied it was my responsibility to tell the staff at check-in that I was not parking (no one asked me). I've been staying at Hilton brand hotels almost exclusively for over a decade and am a diamond member, I have ALWAYS been asked if I was parking or not, not automatically charged.

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