Hotels near EZPAWN, Birmingham

We booked an overnight stay at the Elyton and we’re looking forward to staying at another Autograph Collection Property as we have enjoyed stay at a few others in the past. We drove all day and we’re envisioning getting to our room and relaxing. Upon arrival we were told that nothing was open in the hotel due to it being Easter. Ok…..not even a hotel bar….no…..nothing. We could get a drink or food. We can understand it was a holiday however, it was not posted online or in the hotel anywhere that would have indicated if you book just know this very important fact. Our room was average at best and we had a corner room with a City view. That’s not saying much seeings how the rooms are well above $200 a night. We were looking forward to breakfast at least. We ordered a Cappuccino and a Latte……this came out as coffees. No where near a specialty coffee unfortunately. Our waiter Skylar was polite when I asked him a few questions about the coffee. He was happy to take a few tips from me in regards to how to make foam for a specialty drink. Their equipment was leaking for him to present specialty coffee drinks and they used “pod” for their Espresso drinks. Hence why our drinks were coffee. We noticed the online menu is not the exact menu presented in The Yard Restaurant. Several items were missing from the in house menu. My husband ordered the Smoked Salmon Toast….we were told….that’s the only thing we are out of. He then order the Elyon Breakfast instead. I ordered the Lemon Poppyseed Ricotta Pancakes with a Bluebery Compote and were looking forward to having them. Moments later Skylar had to inform me that they didn’t have them. They had Chocolate Chip Pancakes if I wanted those…..well no….I’m not a 10 year old at IHOP here. I reordered just the plain ole Continental Breakfast. Yogurt Parfait with Blueberries (how about Blueberry Pancakes in instead of Chocolate Chip?) half a Grapefruit and a Croissant. I thought what could go wrong with a Continental Breakfast….well things look pretty good except the Croissant was not there and was replaced with what I was told was a Catfish Head Biscuit. This thing was big for sure…..not light and airy as a Croissant but very heavy and tasteless. No thanks….my husband tried it and he agreed. He enjoyed his 2eggs/hash browns with bacon and toast. We did have the staff let us know at every turn during our disappointment if stay that Jessica (Hotel Manager) was struggling to keep up with the hotel in every area. The staff was always kind/friendly and had a quick smile. They must really like Jessica because they are always trying to cover for her and her lack of skills in managing a Marriott Bonvoy Autograph Collection Hotel. We absolutely wasted our stay and hard earned American Express benefit on this stay :-(

The hotel was clean and in a great location for the reason I was in Birmingham. It was near to the event that I was attending. The sink in my room had a stopper that prevented the water from escaping when I did not want it to collect in the sink during activities such as brushing my teeth and washing my face. The water was also cold and took an excessively long time to heat up even a little bit. It was not even lukewarm. Therefore, I checked out and was unable to shower. My son actually took a cold shower on a cold day, one of the coldest that we have had in Alabama in a while. I was also awakened by an emergency message and alarm to vacate the building due to an emergency only to learn later that it was a test. I learned this when the fire truck arrived and I heard an employee apologizing for not calling them to let them know that it was only a test. I only stayed overnight so there was no other opportunity for me to get a better impression. The only reason that I did not give a lower rating for the facilities is because once I reported the issue with the shower and sink, they sent a handy man to the room to make the repairs, but my son was already taking a cold shower at the time since we were scheduled to get back home to meet previously scheduled obligations. The staff person who was checking me out said that she couldn't do anything for me because I booked through a third party. However, she did state that she would refund the money that I paid for parking.

The first room was ok but the second had unfinished fixings inside and holes in the carpet

This was our third time at this hotel went back because we enjoyed ourselves the previous two times hotel was the same as before could get a sunbed any time of day the food was well prepared pizzas were great can be receptive but always something to eat, maybe the rooms need a little updating but very clean. Was able to keep room late on last day when asked, all staff worked really hard all day. The location is great not as busy as some resorts but enough going on to enjoy yourself. The only negative from previous years was entertainment with was run by one entertainer which didn't seem interested never seen her only walking around talking to lifeguards, the hotel board said in morning three activities a day but in 7 days play pool and darts on one day rest of week only a lazy game obviously her specialty me and my son enjoy pool entertainment which we have done at hotel before which helps people get together and get to know the entertainment staff which is why we went back. The last few days the entertainer left and was replaced, and things improved a little late for us probably would try a new location for next holiday just let down by the entertainment and had to go out of night which if full inclusive defeats the idea of buying drinks, but Rock Cafe if like the music is a good night out .

This Holiday Inn Express was able to check us in at 11am when we arrived instead of the usual 3pm. This is a fairly new hotel . . . modern, spotless, well-lit lobby and initially everything seemed to work as it should. Then lots of little things went awry (locked out of our room during our 5-nite stay, flickering lamp, not all breakfast food available, mini-frig froze our food, towels not available, trash not emptied), though everything except breakfast was corrected when the front desk was notified. Receptionist Jennifer was particularly helpful . . . a model of professionalism, smarts and courtesy. Our main disappointment was the poor lighting in the room which seems to be the way at most hotels. Still, the location is great . . . just off I-65, 15 minutes from downtown and the staff helpful. And the brightly lit breakfast area became a perfect spot for late afternoon Scrabble games. We would stay here again.

I had a work trip and have never been to Alabama...I picked this DoubleTree based on being a loyal Hilton member and reviews. That being said, this has been one of my favorite stays. Rooms are clean, pool is a bonus, gym is nice, bed is comfortable, breakfast is delicious, and your drinks will not disappoint (thanks to my new favorite bartender, Kim). I travel quite a bit for work, but I feel the friendliness and quality is held to a very high standard and I understand why they are always booked and sadly, I couldn't get an upgraded room. I met so many other professionals working for the company I was traveling to and they all told me it's the only place they stay when they travel to HQ. That being said, stay and you won't be disappointed...they care about the customer experience and take feedback seriously.

Hotel service is very good