Leonardo Royal Hotel Berlin Alexanderplatz Reviews

Response from Property: Dear uulissi,Thank you for sharing your wonderful feedback and for rating your stay so highly. We are delighted to know you enjoyed a quiet, well-insulated room and appreciated the courteous service from our team.It is great to hear our location suited your plans, with convenient access to Alexanderplatz and nearby amenities. We also value your comments on the breakfast buffet, which help us understand preferences while we strive to offer a pleasant start to the day.We are grateful you chose Leonardo Royal Berlin Alexanderplatz and hope to have the pleasure of welcoming you back soon.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Sandiriana Sidi,It's great to hear that you found our hotel conveniently located and our reception staff polite. That's what we love to guarantee to every guest at the Leonardo Royal Berlin Alexanderplatz. We are sorry to hear about your experience with our WiFi. We always aim to deliver seamless connectivity to our guests and it's disappointing to learn that we have not met your expectations in this regard.We appreciate your constructive feedback and will certainly use it to improve our services. It was our pleasure to host you and we look forward to welcoming you back in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Tanzhao,It is delightful to hear that you found our hotel to be a suitable choice for your business trip. We always strive to provide the utmost comfort and convenience for our guests, especially those travelling for work. Your positive ratings for our surroundings, amenities, cleanliness, and service are truly appreciated. It's our pleasure to have been able to meet your expectations.We look forward to welcoming you back on your future business trips.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Kumala Sari,It's delightful to hear that our location, cleanliness, and room size lived up to your expectations. Your recommendation means a lot to us at Leonardo Royal Berlin Alexanderplatz. We aim to provide our guests with a memorable experience, and we are thrilled to learn that we succeeded in your case. Should you find yourself in Berlin again, we would be more than pleased to welcome you back.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Guest,Thank you for sharing your experience. We are genuinely sorry to learn about the distress you encountered and the inconvenience this caused during your stay.Our team strives to provide a secure and attentive environment, and we regret that your impression fell short of the high standards we aim to uphold. We understand how unsettling it is to misplace personal belongings and how important timely assistance feels in such moments.Regarding breakfast, we are sorry to hear that it did not meet your expectations. For future visits, please know that we provide a wide selection of items, including vegetarian and non-pork options, and our team prepares omelettes on request, as indicated by the signage next to the egg station.We appreciate your feedback and hope to have the opportunity to welcome you again for a more reassuring and comfortable stay.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Roman,We are delighted that you appreciate the convenient location of our hotel and our extensive breakfast menu. The satisfaction of our guests is very important to us, so we appreciate your positive feedback.We apologize that you were unable to find a bottle opener in your room during your stay. We will gladly take note of your comment and check the amenities in our rooms.With regard to the restaurant, we apologize for any inconvenience. Renovation work is currently taking place there, which is why it is closed on certain days. We strive to provide up-to-date information on our website at all times.We hope to welcome you back to the Leonardo Royal Berlin Alexanderplatz soon.Best regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Hello Mr. Falko, Thank you very much for your excellent review and your stay at the Leonardo Royal Berlin Alexanderplatz. We are delighted that you enjoyed the room, the amenities, and the cleanliness so much. We particularly appreciate your praise for the friendliness of our team. At the same time, we take your feedback regarding the level of information provided by our staff seriously and understand that this influenced your impression of the service. Our goal is to provide guests with competent information and seamless service at all times. It's nice to hear that you still found your stay a complete success. We look forward to welcoming you back soon. Sincerely, Katrin Kraske, Guest Relations Manager, Cluster East

Response from Property: Dear Qingli,Your high rating and positive review have truly brightened our day. It's wonderful to hear that you found the hotel's location convenient and our breakfast offerings to your liking. It's also great to know that our service staff's friendliness met your expectations.We would be honored to welcome you again at the Leonardo Royal Berlin Alexanderplatz in the near future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Guest,Your thoughtful review of our Comfort Twin Room is much appreciated. We're pleased to hear you found the operation of our traditional styled hotel to be orderly and that our ample parking facilities were convenient for your needs.It's particularly delightful to hear that you enjoyed our breakfast selection. We strive to offer a variety of options to suit our guests' different tastes and ensure they start their day on a positive note.Thank you for choosing Leonardo Royal Berlin Alexanderplatz for your stay. We hope to welcome you back in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear guest,It's unfortunate to hear about your recent experience at the Leonardo Royal Berlin Alexanderplatz. Our guests' comfort and satisfaction are our top priorities and it's disappointing to know that we haven't met your expectations during this stay.We deeply regret the issue concerning bugs you've encountered. Rest assured, we have communicated this matter with our housekeeping team in order to prevent such incidents from happening in the future. We sincerely hope to have another opportunity to provide you with the high-quality service that our hotel is known for. Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Guest,It's delightful to hear that you found our location near Alexanderplatz to be convenient, and that you appreciated our abundant breakfast offerings. We're also pleased to note that our hotel stood out among the ones you visited in Germany.Booking during special events such as the marathon can indeed be challenging, and we're glad that you were able to secure a room with us at Leonardo Royal Berlin Alexanderplatz. We hope to see you again for your next visit to Berlin.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Guest,It's heartwarming to read about your positive experience at our Leonardo Royal Berlin Alexanderplatz hotel. We are pleased to hear that you appreciated the cleanliness of our property and enjoyed our breakfast selection.We understand that you initially missed finding indoor slippers in your room. In line with our commitment to sustainability, additional amenities like slippers and bathrobes are available upon request, and our reception team is always on hand to assist our guests with their needs.Your feedback encourages us to continue providing the best possible service and comfort to our guests. We look forward to welcoming you back on your next visit to Berlin.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Response from Property: Dear Siham Kadhim Ali,I regret to read that your experience at the Leonardo Royal Berlin Alexanderplatz did not meet your expectations. Your feedback regarding the room size and breakfast quality is taken very seriously. It's important to us that each guest feels comfortable during their stay. For future visits, please know we have a diverse range of room types and sizes available to better cater to your preferences. We constantly work on improving our services and your remarks provide valuable insight for this process.We sincerely hope that you will reconsider and allow us another opportunity to provide you with an improved stay.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East