Hotel Benn

I liked everything, the beautiful 18th century building, the room, the breakfast, but especially the professional and friendly staff, who were eager to help from the beginning to the end of my stay.

Arriving at Hotel Benn after 22.00 due to a flight delay of 90 minutes leaving Manchester, and not being able to get a signal on our phone, the driver who took us to the hotel tried calling only to get a recorded message that reception was now closed. We rang the bell several times and knocked on both doors but no one answered. Cold, dark, in a strange country and beginning to rain we were left on the doorstep with nowhere to go. Both in our 70s and my husband being disabled, no consideration was made as to where we might spend the night. The following morning the hotelier was less than polite or apologetic quoting his rights as to the time we should have been there.He was able to tell us that we arrived at 23.00 (in fact we don’t think it was that late!) so he must have known we were there. Surely someone must have been on the premises in case of an emergency. Not once in our three night stay for which we had paid for four nights did he ask where we had spent the Monday night nor did he offer any compensation. Thus we had three nights for the price of four - a good selling feature! I appreciate his rules but felt angry at the treatment we received. Had I been a pregnant virgin on a wee donkey I am sure he would have still left us in the gutter. His attitude spoilt our stay in Berlin as we couldn’t get out of our minds his unfriendliness. I wish him a Merry Christmas!

Nice friendly hotel with lovely breakfast