Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1 Reviews

Amazing apartment! I was worried from the reviews on google maps but the apartment was very good and clean. Everything looked new and recently renovated. Also, the apartment does have an air conditioner which is a bonus because it wasn’t listed in the amenities. They could improve on the bathroom amenities such as shampoo or shower gel (for which they didn’t have). However, it’s an absolute steal for this price in berlin, and will definitely be staying here next time.

The room was huge and clean Everyone was so friendly and loved it

Very nice hotel, I forgot my passport at the front desk and kept it very well, thank you

房間有50多平米，是比較新概念的“節能公寓”：內部温度在設定後會維持不變，燈的模式有白天/夜間/休閑三種；窗簾衹要按鍵就可以自動開關（但是住的最後兩天調整面板按不動了...） 服務員態度很好。清潔人員雖然不説英語但還是很耐心，前台英語流利。 地下1層有2台洗衣機和2台烘乾機，但是需要下載一個app，網上付款。公共空間配備的都是蘋果電腦。 交通很方便。總體來説性價比高。

Lage Top, Ausstattung könnte Besser sein (Seife Kaffekapseln etc). Batterien der Fernbedienung waren defekt, auch ärgerlich. Kommen trotzdem wieder;)

During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

Booked this apartment for some friends and found it very satisfactory for a 5 night stay, especially for the price. We booked a one bedroom apartment for two single friends and were pleasantly surprised by the size of the rooms, the facilities (TVs in bedroom and living room, small kitchenette with dishwasher and also dining table) and the nice condition of furnishings. The staff we were in contact with were pleasant but perhaps slightly harrassed, possibly under pressure because seemed to be late and only one person on duty, but they were friendly and polite. Everything worked well and would recommend booking online because the prices were far more reasonable. Its a good location in the Neukoelln neighborhood. Can be a bit noisy outside but closing windows helped and there's a supermarket next door, plus underground train to central areas (from where one would ctach airport train) less than 5 minutes walk away.

Very nice modern apartment - we reserved one with a balcony which made a real difference and had a panorama over Berlin. Very pleasant for sitting out. Triple glazing in the windows kept the street noise out at night. Staff were helpful and made arrangements for out of hours check in too. Lots of facilities nearby - U-bahn, bike rental station, supermarket, cafes and bars etc. We will stay again when visiting family in Berlin

The Aeronaut has very reasonable appartments. They are new and really modern and greatly climatized. We could park our bikes inside. And everything works by a pass.. The kitchen is new and the beds slept great. Thanks

I wouldn't know where to start, the worst thing is the lack of response when a problem arises. During the days we were there, the reception practically did not work, not even at the advertised times. At the time we arrived we had to do self-checking at a machine, but despite having previously charged us for the entire reservation two days before arriving, they again demanded the full amount. We spent two hours trying to communicate with them, the telephone numbers indicated to locate them were either not answered or could be heard ringing at the reception... Neither we nor Booking were able to locate them, so we had to pay for the reservation a second time so as not to stay the night. on the street. We are still waiting for a response to the calls... In the following days, we found up to 3 more clients with problems at check-in and no one answering their calls. I would avoid these apartments if you don't want to encounter unpleasant surprises. To begin with, it is domotized, but it is poorly programmed, by opening the blinds in one room you open those in another and the same thing happens with the lights. In the middle of the night the bathroom faucet turns on at full power, according to them it is programmed to clean the filters, but if you don't get up to turn it off at 3 in the morning the pool overflows. The heating doesn't work, in one of the rooms you can't even breathe and we had to keep the window open, while in the rest of the apartment, including the living room, it was freezing. There were 3 TVs in the apartment, but one did not work and another did not have a remote control. Occupancy is supposed to be for 4 people, but there was not enough tableware for everyone. There is no toaster, no bottle opener, just a frying pan and a pot. The cleaning was quite superficial, not to say insufficient. According to them, cleaning was every two days, however this was not the case.

The staff is very friendly and helpful! The location is good and you can get everywhere by public transport! They have tried to differentiate themselves from other hotels with some technical innovations. However, guests should take some training beforehand so that they don't feel overwhelmed by the air conditioning and toilet, for example (the air conditioning cannot be adjusted: it doesn't work below 27°C, even though it's 23°C outside)! Not to mention the control panel for the lighting and the curtains (but you can also open and close the curtains by hand)! And the price may be "reasonable" for that, but it's too high for us - we'll look at other hotels next time.