Katelynn
November 28, 2023
I stayed here with my 7 month old daughter. After arriving, my room had no heat. I went to the front desk, after spending over an hour in a family member’s room hoping it would warm up, however it did not. The front desk said it would take time. And told us to reset it: as we did, still no heat. It was colder in my room than it was outside. My daughter and I had to use all the bedding from the second bed, to keep warm. And ended up going back to our family’s room to stay. The people on both sides of us were extremely loud all hours of the night and above was a ton of running and banging. We tried using the pool, there was a large drinking party going on. Had called the front desk, and they told us to deal with it. Then was hung up on. Nothing worse than paying for things to not be able to use or for things to work. We had a family week booked in July for two more rooms, and we cancelled them. When we checked out we were never asked how our stay was or sorry we were canceling. Have been staying here for along time. However, after being treated like a nobody and having to freeze to death with my daughter, and all the other issues we will not be returning to hotel.