Anonymous User
February 27, 2024
A very terrible accommodation experience. The front desk staff was very unfriendly. The bathroom in the room had a strong smell of urine, and it still smelled very bad even after I cleaned it. The leaking water pipes had holes in them and the ticking sound affected my sleep. The phone was broken and could not be used. When I asked the front desk staff if I could change to another room, he just said he was sorry and couldn't provide any assistance. When he mentioned the situation in the room, the other person smiled and said it was really a pity and he couldn't provide any assistance. Because many facilities were damaged and the smell of urine in the room was very strong, I had to temporarily find a hotel nearby. With the help of trip.com, I was able to get a refund for the following days, but I was charged 7,000 and 3,500 on the first and second days. , the response I got was a floating room rate, which was unacceptable for spending 10,500 to stay in a room with questionable facilities and cleanliness.

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