Berlin Charlottenburg-Wilmersdorf 4-star Hotels

TLDR; the hotel is hotter than hell. You booked air conditioning, right? Well, actually … wrong. They turned it to hot air mode, won’t tell you that, and you’ll be unable to sleep as temperatures resemble the Sahara. There is also the fire station next door which they won’t advise you on either. Sirens ALL night long. Don’t think you can open the window to cool down - you can’t. The noise will give you tinnitus! The management or lack thereof are a disgrace. Stay here at your peril. Fuller review: I booked two rooms for six nights at almost 2000 euros. Our party were unable to sleep due to the extreme heat and had to leave early on day two, but not before giving the hotel four opportunities to put things right. We are reasonable people. The hotel, not so much. We booked Sana Berlin as the hotel is advertised as having air conditioning. This was false advertising as management had decided a few days earlier to switch off the a/c with no notice to guests, and were unwilling to switch it on, despite me asking on three occasions to reverse or rectify the issue. Not having this facility made the room incredibly warm, and sleeping at night impossible. Did I mention you can’t open the windows? The hotel refuses to concede this as an issue, despite their own member of staff visiting our room, agreeing it to not be acceptable and visibly sweating and uncomfortable due to the heat. This was the same member of staff who advised he lives in the hotel and can’t open windows either owing to the fire station next door and extreme noise of the sirens… so, not just us then. Notwithstanding this, the hotel still doesn’t take responsibility or rectify this, and has charged me handsomely for two nights accommodation (663 euros). Disgusted yet? You should be. However as with any horror story, it gets worse… I may have mentioned that we did not sleep for two nights, how could we? The extreme heat combined with the loud emergency vehicles… it felt we were in a warzone, not on a holiday. Ah, the windows. Firstly, you can’t open them to cool unable the room down due to the noise. Even if you did, you’ll get no privacy as you can’t shut the badly positioned electric blinds and have the window open at the same time… so yes, if you do you’ll be in full view of the street. Nice if you’re an exhibitionist. I’m sure you’re beginning to get the idea now. So, what did we as guests do about it? Well reader, we tried! Lord knows we tried; Both my husband and I tried to address matters with the hotel to provide fair opportunity to resolve the matter. After the first night I emailed at 8am the following day, to outline the issues. The hotel did reply at 10am advising this (the a/c) would get looked at by the ‘technical team’ however after this did not provide any further updates and proceeded to ignore us. Cool… or not as it happens! I sent a further email at 15:20 the same day seeking an update before we returned to the room. This was of course ignored, sigh. On

The style of this hotel was nice although wish we had booked booked a larger room as it was small and a bit cramped including the shower - had to stand in a particular position to avoid water all over the floor. There was a restaurant downstairs that served all day breakfast, was chi chi and nice although food we thought was average although it was packed every day meaning we would have had to wait a long time for a table and it took over the whole lobby meaning nowhere for residents to even sit. Limited restaurant and bar options nearby, wish we had booked another part of town. Hotel was though nicely styled and very good value for money.

The service was good. The room was small, but the transportation was good near two stations. There was also a gym and sauna in the basement, and I didn't use it, but I want to use it next time.

Great customer service with individual standouts. The gentleman who at least tried to fix our faulty A/C; the Genovese guy who bothered to make me coffee at 4AM for my USA based Zoom meeting; generally friendly staff. Studio apartment concept very positive. Money would have been over-priced, however, if not for my having paid with some rewards points. Priced way too high otherwise for the decor and general condition of the place. It isn't the Ritz Carlton, or even Marriott, the latter of which was actually cheaper. Most egregiously: The A/C's did not function properly, and sometimes didnt function AT ALL. And it was 30 degrees out, for the two days we were there. Murderously hot in the rooms we rented, with no let up. This is tell-tale sign of hotels owned by indifferent and complacent organizations that think people shouldnt or won't complain about bad A/C's, and thus will never have the integrity or professionalism to repair or replace same. It is a cheap BS attitude, and, at least in our case, has eliminated the possibility of appx 35 people in our sphere ever going to this place again, great customer service notwithstanding. I received a response apologizing for this, and committing to ”share the criticism”, whatever that meant. To be clear: That does absolutely NOTHING for me, and doesn't answer the fundamental question: when are these A/C's being replaced? The answer to that question dictates when, if ever, this hotel will ever get the many thousands of euros I, and my family and friends, would otherwise be spending there.

I have stayed in the beautiful Novotel Berlin am Tiergarten for a business Meeting and extended my stay for visiting Berlin. The Hotel is the perfect combination of a business and leisure Hotel. The breakfast (especially for vegeterians/ vegans!!) offers a huge selection and the Riesling at the Bar is delicious. The staff I had contact with in various departments is just outrageously friendly and I really felt at home. The location of the Hotel is just perfect if you want to have a quick run in the morning with the huge Tiergarten Park right in front and with the train Station also in front you can travel anywhere super quick and convenient. The Spa Area was bigger than I have imagined, including a Gym, a Sauna, Steam Bath and a really huge outdoor sun terrace. I will definitely visit this Hotel again when I travel to Berlin. For me personally- my best Hotel stay ever.

I have stay diffirI have stayed in several different Accor hotels, but this hotel does not immediately deliver to the Mercure standard and 4 stars. The reception: We experienced from the arrival that the receptionists, it was more like a duty job, more than making the guests feel welcome. When you arrived at the hotel after been out in town , they never said hello, normally when you pass a reception you just get a smile on the way, and possibly a hello, here nothing even if they only look on the screen no reaction. Only on the last day was there one said good morning, i chock little, and when asked when check out, if it was ok, just didn't have the energy to explain that the standard was missing. The breakfast Was nice and delicious especially the first few days when e.g. bacon was crispy and delicious, nothing was missing from the buffet, but the sloppy bacon the last few days could have been better. Cleaning We skipped cleaning after the first night, but ask for an extra roll of toilet paper, there is nothing to do but run out. The rest of the days we had cleaning, and on the last day we had not received an extra roll of toilet paper, unfortunately it was only discovered when it had to be used, which meant visits to the toilet with missing paper as a result. In any case, it can be done better by always having a roll in use and a spare. Maintenance We live in Europe, where you go up in climate and pass on resources such as water and heat, our toilet ran with water the first morning, which I told the reception. She didn't seem particularly interested, but wrote it down. The toilet was also not running when we came back later. But after the first use it ran again. So that's why we chose to have the cleaning done the following days, since thinking green and about the climate was perhaps not that important to the hotel after all.

Goodman's is a pretty decent hotel with good room facilities, in well maintained condition and in a very handy location to the U2 line and the city centre. Our room was sort of a mini- studio with small seating area separated by a room divider/TV stand (reversible tv screen watch from bed or seating area), small kitchen and dining area. We also had access to a rear terrace but didn't see much use. The staff we spoke with on morning and afternoon shifts were all very nice and friendly. Hotel is is a pretty good location to supermarkets/bakeries/restaurants and shopping along Wilmersdorferstrasse. U2 is less than 5 mins walk. Overall enjoyed the stay, if not so taken by the actual street area of Wilmerdorferstrasse. Hotel needs to swap out the oversized giant single chair for a genuine 2 seat sofa option - just not suitable for two persons and no other chair available.

Located in quiet part of the city, 15 min. walking distance from central train station where you can take the public bus to the airport. Room was small. Breakfast area had sufficient space for guests. Reception was usually crowded, check-in and check-out took 10-15 min. each.

First impressions were good as our room was ready a good two hours before the advertised 3pm check-in. This was a life-saver as my wife and I were running on empty after a great tour of Germany. The hotel is obviously themed around Hollywood stars: each guest room has a pictured star outside it. Our room was much larger than we expected (having stayed in some much smaller hotels at similar or more expensive price in Germany). It had a fabulous walk-in wet room which doesn't sound like a clincher, but we really appreciated after a day pounding the Berlin streets. The hotel itself is less than a ten minute walk from the Savigny Platz S-Bahn on line S9. The receptionist I spoke to was really helpful pointing out the sites we were interested in on a map. Finally, the breakfast, set in a huge room, had plenty of choice. We'd definitely stay here again when in Berlin.

The hotel is modern, large, clean and tidy, with complete facilities and a very convenient location. It is a shopping street just outside the door, the subway is just downstairs, and the railway station is across the street. There are all kinds of food, drink and fun around, and I am very satisfied.