Hotel Kölner Hof Refrath

Self check in was really comfortable with the PIN code. The attic room was a bit humid and could hear water flowing at night.

Room was oredered with 3 beds and we get with 2. The biggest and totally unaceptable was lack of heating. Was cold in room.

Hosts were great, room was clean and well taken care of. Building is older but maintained well. Breakfast and service was friendly, helpful and very good!

Staff were extremely helpful even though I misread my itinerary.

We loved our stay there.

Absolutely shocking booked 2 rooms in January for family. Given one room in annex one in main building. Youngest 5 husband elderly. No one to resolve. Room very tired. Towels like cardboard. Hell trying to get in. No breakfast left at 6.30 to early

I booked this hotel for myself and my family to stay for 1 night to break up our journey from Prague back to the uk. I reserved a double room for 2 adults and 1 child. We didn’t arrive till late, 21.30 to be exact and we were all very tired from a long journey. When we arrived, no staff, left with a code to enter property. When we entered the room there were two single beds. We rang the number available and spoke to the owner and he told me that was the only room left and no other rooms available as fully booked, his attitude was terrible. So me and my partner had to ring round other hotels to try and get a room at half nine in the evening on a Saturday evening. We rang 4 hotels and they were fully booked. Absolutely shocking service, very dated hotel and terrible surroundings. This man does not deserve business with this terrible attitude and leaving a family stranded with no bed for the night. PLEASE AVOID

Room was very clean and friendly staff even though they were quite busy with Euro 2024 crowd. Decor is a bit dated and bathroom quite small but clean , train station not far away and bus stop opposite side of road takes you Cologne Centre