I spent a week at the Alpenhotel Seimler. It is located a little outside of Berchtesgaden, but since you get half board and can easily walk to the mine and town center, it is fine. The parking lot seems quite large, but it was still difficult to find a parking space in the evenings. Unfortunately, the first negative experience occurred at check-in. The employee ignored me completely for quite a while until I eventually drew attention to myself. It is not a problem to complete a process quickly, but I should at least signal to the guest that I have registered them. She was very unfriendly and was often rude and unfriendly during the week, even towards other guests. The next negative surprise followed shortly afterwards. I was given my room key and naturally assumed that the room was prepared and ready to move into. A mistake, the beds looked chaotic, there was rubbish in the bin and the used towels were on the floor in the bathroom (see photos). The terse statement at reception was that the cleaning staff had not yet finished, it was very busy. I travel a lot, but I have never received the key to a room that was not ready for occupancy. Since the balcony offered a beautiful view of the Watzmann, I waited there. The cleaning staff, who eventually appeared, were very surprised to find me in the room and communication was only possible in English. After they were finished, the room was fine and the vacation could begin. The room was well furnished and the bathroom with shower and bathtub was new. The wellness area is new and beautifully laid out, but probably a bit too small for the number of hotel guests. The breakfast buffet offered a good selection of hot and cold dishes. Dinner could be chosen at breakfast in the morning; there were three dishes to choose from. The soups in the evening were good and the salad buffet offered a large, good selection. The main courses were mostly OK and there was something for everyone. The desserts were also good. Unfortunately, the staff in the evening were always a bit overwhelmed and were not visible at times. You had to wait a very long time to get the bill, for example. The hotel itself is good, but urgently needs to work on the friendliness of some of the staff and the organization.
Outstanding
69 Reviews