This has always been my go-to hotel whenever I visit Beppu, mainly for its pool and hot springs. Despite occasional noise from the floor above, I've generally had good experiences until this last visit, which was truly awful.
The bedding was incredibly dirty, and the smell of stale cigarettes combined with mold from the air conditioning gave me a terrible headache. The staff were exceptionally rude. When I complained about the dirty sheets, I was told that the bedding was old and bound to be dirty, and if I wasn't satisfied, I should just go to a more expensive hotel. When I asked to speak to a manager, a very young 'senior' staff member showed up instead.
Eventually, I had to run the bathroom fan 24/7 and get the bedding replaced. What's even more ridiculous is that on the first night, they told me all their sheets had stains and I should just sleep on them. So, I ended up sleeping in my clothes. Only the next day did they bring me clean white sheets. Why lie about not having clean sheets in the first place? A staff member even admitted it seemed like they hadn't washed the original sheets.
Due to a storm, I extended my stay. I informed the front desk in advance, but they failed to communicate it internally, leading to two days of chaos with staff constantly telling me to check out or move rooms.
They stated that housekeeping would clean every other day for a week. However, for the first four days, no cleaning was done. After I extended my stay, they claimed they would only clean once before my check-out date. When I requested more, they cited hotel policy. Eventually, I had to show them on a calendar to prove their error, which they then conceded. Can't they even do basic math? In the end, I only got two cleanings during my week-long stay.
Don't even get me started on the dirty sofa. At the very least, I hope they prepare clean, washed bedding for their guests.
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