Waldorf Astoria Riviera Maya
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Waldorf Astoria Riviera Maya

Discover Waldorf Astoria Riviera Maya, an 5-star stay in Benito Juarez. With a score of 8.9/10 based on 84 reviews, it offers an outstanding blend of quality and value, with prices starting from S$ 761.

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

Olympic Pool: 2.72km from the hotel

Adult Pool At The Grand moon: 2.87km from the hotel

Quinta Real Yaxché Weddings & Events: 3.26km from the hotel

Amenity Highlights

Leisure: Swimming Pool, Body Care, and Kayaking

Pets policy: Pets are allowed, including dogs, for a fee of MXN 1500 (approx. S$ 276).

Food & Drink: Room Service, Snack Bar, Café, Restaurant, Kiosk/ Convenience Store, Bar, Halal meals provided, Lobby Bar, Alcohol-free rooms (on request)

Waldorf Astoria Riviera Maya

No. 17 of Scenic Hotels in Quintana Roo
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We Price Match
Highlights
Great views
Ideal location
Sparkling clean
Delicious breakfast
Top local pick
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Amenities
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Property Description
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Gorgeous property! Amazing staff! 5/5
Surroundings
Airport: Cancun International Airport
(15.0km)
Landmarks: Olympic Pool
(2.7km)
Landmarks: Adult Pool At The Grand moon
(2.9km)
Landmarks: Quinta Real Yaxché Weddings & Events
(3.3km)
Landmarks: Play Room Nizuc
(3.5km)
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6

Mobility Access Two Queen Room with Roll in Shower

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Sea View
Room Details
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9

King Room With Ocean Front View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Room Details
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10

Riviera Suite-3 Guest Rooms

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Sea View
Wardrobe
Room Details
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8

Ocean Front Swim up Master Corner Suite

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Wardrobe
Room Details
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12

Amai Suite-Two Guest Rooms

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Sea View
Wardrobe
Room Details
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11

Ocean Front 2 Queen Beds Guestroom

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Room Details
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1

One-Bedroom Presidential Suite

Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
In-room Wi-Fi
Room Details
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8

Deluxe Ocean Front King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Room Details
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10

Family Connecting Suite 1 King

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
In-room Wi-Fi
Room Details
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10

Deluxe King Room-Oceanfront

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Room Details
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11

Deluxe Room 2 Queen Beds-Ocean Front

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Room Details
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11

King Room with Swim up Pool

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Room Details
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9

Swim up Pool 2 Queen Bed Guestroom

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Room Details
Check Availability
8

Mobility Access King Room with Roll in Shower

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Sea View
Room Details
Check Availability
11

Ocean Front 2 Bedroom Presidential Suite

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
TV
In-room Wi-Fi
Room Details
Check Availability
9

Oceanfront King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Room Details
Check Availability
3

King Family Connecting Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
In-room Wi-Fi
Room Details
Check Availability
1

2 Bedroom Ocean Front (Connecting Room)

Bedroom 1:2 Queen bed ● Bedroom 2:1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
In-room Wi-Fi
Room Details
Check Availability
10

Ocean Front Master Corner Suite with King Bed

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Room Details
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Average for similar properties in Benito Juarez
Most Mentioned
Review summary
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Rooms: Guests consistently praised the spacious, beautifully decorated rooms with luxurious amenities, including private hot tubs and breathtaking ocean views. The cleanliness and comfort of the rooms were frequently highlighted, reflecting a strong attention to detail in housekeeping.(based on 2 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 9, 2023
Gorgeous property! Amazing staff! 5/5
M‍4‍9‍4‍2‍7‍*‍*‍*‍*
October 6, 2025
The sea in this area isn't blue at all, and there's a foul smell as soon as you step out onto the beach. The air conditioning in the room was constantly sluggish, and it didn't work even after I turned it on for hours. It was hot even in October, and the air conditioning in the public areas wasn't working either. I was hoping for a quiet getaway here, but there was a loud DJ playing right on the beach. I wanted to get a spa treatment in the evening, but it closed at 6:00 PM. The food in the restaurant was terrible, and the breakfast was expensive and poor. The overall service really doesn't justify the price.
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Y‍v‍o‍n‍n‍e‍T‍a‍i
October 1, 2025
So good, so perfect
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 7, 2024
My experience at the hotel was totally terrible and disappointing, to the point that I bought 2 nights and had to leave the hotel after the first night and with the second night paid for. The treatment of the waiters and staff was totally bad and rude as if you were in an all-inclusive, the food was of very low quality (like an all-inclusive) very far from the price charged. A water leak in the room, a fallen door in the access room to the bathroom that I reported and they never came to repair it, I also asked them to clean it and they never cleaned the room, the yakuzzis' water was dirty, and On top of that, when I left before the second night, the person checking out didn't even ask me the reason why I was leaving the hotel with the second night paid, my experience at the Waldorf Astoria in Cancun was truly regrettable. I do not recommend paying for this hotel, I feel scammed
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G‍A‍A‍T
December 25, 2023
I visited this place to celebrate my husband's birthday and Christmas holidays. I requested in advance a congratulatory message for my husband or an event such as a birthday celebration. However, when I entered the room, there was an unknown name and a wedding congratulatory message. We paid for the breakfast-included package through a travel agency. The next day, when we went to eat breakfast, the hotel did not confirm whether breakfast was available or not. On the first day, I had to wait in the breakfast room for an hour. And even if breakfast is included, you always have to pay a tip of $40. Wide sunbeds with ocean access can also be used at an additional cost. Even though Hilton is a top brand, Services provided may require additional costs or I don't think it's worth the price. The location is also isolated next to the Hilton Hotel. You should only use this restaurant You'll need to take a round-trip taxi, which costs around $150. Still, the room condition and cleaning, and the quality of the restaurant, even the kids menu, were excellent. If you go to Cancun again or if an acquaintance of yours is going,, I would like to recommend Gara as an all-inclusive hotel.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 8, 2024
This is a luxurious and private hotel. Highly recommended for those who want to enjoy a quiet staycation and relax. It feels like a lot of care was put into each and every object, starting from the marble floor. But as you know... food and drinks in the hotel are quite expensive. However, the quality of the free activities is much better than that of the Hilton right next door, so we recommend taking full advantage of the activities. In particular, yoga outdoors while watching the sunrise at 7 a.m. remains one of my best memories! Plus, the spa facilities and massages are of the highest quality, so I recommend you try them. There is a separate space and pool that only spa users can use, and it is really beautiful....
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k‍i‍m‍b‍e‍r‍l‍y‍t‍o‍n‍g
May 31, 2023
The hotel is very new, it just opened last year, and there are not many guests, which just meets our need for quietness. The location is not in the traditional hotel area, it is a bit to the south of the hotel area, relatively more private and quieter, but not far from the airport. Every corner of the hotel reveals the texture, the room is very spacious, the decoration is relatively modern, and it looks very comfortable. The bathroom is spacious and there is a tub on the balcony. The beach is okay, not the whitest and most delicate one. The restaurants in the hotel are delicious 😋 the seafood is fresh, and the brunch is also delicious.
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B‍r‍e‍o‍n‍n‍a
October 21, 2025
The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.

Services & Amenities

Restaurant
No additional info available

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleA la carte
Opening hours[Mon - Sun] 07:00-11:00 Open
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: MXN$1,500 (approx. S$ 110.01) per room per day

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2022
  • Number of Rooms: 173
Phone:+52-9984320350
Email:CUNWA.GM@waldorfastoria.com
Set on 100 acres of secluded Mayan coastline, Waldorf Astoria Riviera Maya combines rich Mexican heritage with refined sophistication. Exquisite experiences and unmatched service awaits. Enjoy our signature Waldorf Astoria Spa, six unique restaurants and bars, exclusive resort amenities, and access to over 55,000 sq. ft of event space.

Frequently Asked Questions

What are the check-in and check-out times at Waldorf Astoria Riviera Maya?

Check-in at Waldorf Astoria Riviera Maya is from 15:00 and check-out is until 12:00.

Does Waldorf Astoria Riviera Maya have a pool?

Yes, Waldorf Astoria Riviera Maya has a pool. You can find more details about the pool and other hotel facilities on this page.

How much does it cost to stay at Waldorf Astoria Riviera Maya?

Prices at Waldorf Astoria Riviera Maya vary depending on travel dates, hotel policies, and other factors. Please search for dates to see the latest prices.

What’s the cancellation policy at Waldorf Astoria Riviera Maya?

The cancellation policy at Waldorf Astoria Riviera Maya depends on your room type and booking terms.

What attractions are close to Waldorf Astoria Riviera Maya?

The closest attraction to to Waldorf Astoria Riviera Maya is Olympic Pool, located just 2.7km from your search (straight-line distance) from the hotel.

What is the nearest airport to Waldorf Astoria Riviera Maya?

The nearest airport is Cancun International Airport, located about 21 mins from hotel by car (15.0km) away.

About This Property

Nearest AirportCancun International Airport
Distance to Airport15.04KM
Average Price FromSGD2300
Hotel Star Rating5