Waldorf Astoria Riviera Maya

The sea in this area isn't blue at all, and there's a foul smell as soon as you step out onto the beach. The air conditioning in the room was constantly sluggish, and it didn't work even after I turned it on for hours. It was hot even in October, and the air conditioning in the public areas wasn't working either. I was hoping for a quiet getaway here, but there was a loud DJ playing right on the beach. I wanted to get a spa treatment in the evening, but it closed at 6:00 PM. The food in the restaurant was terrible, and the breakfast was expensive and poor. The overall service really doesn't justify the price.

My experience at the hotel was totally terrible and disappointing, to the point that I bought 2 nights and had to leave the hotel after the first night and with the second night paid for. The treatment of the waiters and staff was totally bad and rude as if you were in an all-inclusive, the food was of very low quality (like an all-inclusive) very far from the price charged. A water leak in the room, a fallen door in the access room to the bathroom that I reported and they never came to repair it, I also asked them to clean it and they never cleaned the room, the yakuzzis' water was dirty, and On top of that, when I left before the second night, the person checking out didn't even ask me the reason why I was leaving the hotel with the second night paid, my experience at the Waldorf Astoria in Cancun was truly regrettable. I do not recommend paying for this hotel, I feel scammed

I visited this place to celebrate my husband's birthday and Christmas holidays. I requested in advance a congratulatory message for my husband or an event such as a birthday celebration. However, when I entered the room, there was an unknown name and a wedding congratulatory message. We paid for the breakfast-included package through a travel agency. The next day, when we went to eat breakfast, the hotel did not confirm whether breakfast was available or not. On the first day, I had to wait in the breakfast room for an hour. And even if breakfast is included, you always have to pay a tip of $40. Wide sunbeds with ocean access can also be used at an additional cost. Even though Hilton is a top brand, Services provided may require additional costs or I don't think it's worth the price. The location is also isolated next to the Hilton Hotel. You should only use this restaurant You'll need to take a round-trip taxi, which costs around $150. Still, the room condition and cleaning, and the quality of the restaurant, even the kids menu, were excellent. If you go to Cancun again or if an acquaintance of yours is going,, I would like to recommend Gara as an all-inclusive hotel.

The hotel is very new, it just opened last year, and there are not many guests, which just meets our need for quietness. The location is not in the traditional hotel area, it is a bit to the south of the hotel area, relatively more private and quieter, but not far from the airport. Every corner of the hotel reveals the texture, the room is very spacious, the decoration is relatively modern, and it looks very comfortable. The bathroom is spacious and there is a tub on the balcony. The beach is okay, not the whitest and most delicate one. The restaurants in the hotel are delicious 😋 the seafood is fresh, and the brunch is also delicious.