Sensira Resort & Spa Riviera Maya
Select date
-
Select date
1 night
Sensira Resort & Spa Riviera Maya

Explore Sensira Resort & Spa Riviera Maya, a 4-star hotel in Benito Juarez. Rated 8.6/10 from 41 reviews, it combines exceptional quality and great value, with rates beginning at S$ 391.

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

Bahia Petempich Beach: 1.47km from the hotel

Snorkeling Adventure: 1.26km from the hotel

The Kay Club: 0.31km from the hotel

Amenity Highlights

Sensira Resort & Spa Riviera Maya

No. 16 of 4-Star Select Hotels in Quintana Roo
Show on map
We Price Match
Amenities
All amenities
Property Description
Show more
Cleanliness8.6
Amenities8.7
Location8.7
Service8.6
Surroundings
Airport: Cancun International Airport
(20.7km)
Airport: Cozumel International Airport
(75.8km)
Landmarks: The Kay Club
(310m)
Landmarks: Snorkeling Adventure
(1.3km)
Landmarks: Bahia Petempich Beach
(1.5km)
Landmarks: Now Sapphire Water Slides~
(3.9km)
View on map
2

Amber Room

1 King bed
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
1

Family Room Saphire 1 King, 1 Bunkbed

1 King bed and 1 Bunk bed
Has window
Non-smoking
Room Details
Check Availability
1

Room Agatha 2 Queen Beds

2 Double bed
Has window
Non-smoking
Room Details
Check Availability
2

Room Agatha 1 King

1 King bed
Has window
Non-smoking
Room Details
Check Availability
1

Family Room Saphire 1 King, 1 Bunkbed, 1 Double

1 King bed and 1 Double bed and 1 Bunk bed
Has window
Non-smoking
Room Details
Check Availability
6

Ruby Suite

1 King bed
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Room Details
Check Availability
Hide Room Types

Average for similar properties in Benito Juarez
Most Mentioned
Review summary
Powered by AI
Location: The resort is conveniently located near the Cancun airport, making travel easy. Despite the challenging access road with large potholes, the proximity to the airport is appreciated by guests.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 6, 2025
The check-in and checkout was smooth. The rooms were very nice and spacious and well cleaned. The food was really good from all three of the restaurants and the main cafeteria. The main problem was with the beach closed because of the seaweed which we were not made aware of in advance or upon arrival. The hotel gave no options to take guest to clean beaches where we could swim in the sea. The other issue was with the service some waiters and workers had very good service such as Ana in the restaurants, but on a couple of occasions we had poor service including one time when a waiter was insulting us in Spanish to his fellow waiter, unaware that we spoke Spanish. Plus we get tired of the “bad face” attitudes when we either do not tip or give a tip which clearly the workers all over just do not appreciate. Perhaps it’s a culture issue, as the worse we see is in Mexico, but it should not be present in the hospitality industry.
n‍a‍t‍a‍l‍i‍e‍7‍3
December 9, 2025
The staff at this hotel are great. Everyone was happy to help and polite and genuine. This is the one thing we did really notice. Visiting with two kids 10 and 12. Disappointed to find they are too big for zipline and trampoline park which had a 2.6 foot height limit. I’m not why they couldn’t let the bigger kids go in it later at night maybe after nine or something. There’s mini golf and video games and a kids movie room. This is a family resort so I expected kids but of the hundreds of kids here I’d say only a few are older than 6-7 it’s almost 100% toddlers and younger kids. So be aware. There are two pools for kids one adult pool with a hot tub which is nice in the rain it’s super hot and a baby water park for toddlers. I don’t consider this a resort as more of a Hotel on the beach. It doesn’t have large grounds or the multiple activities a big resort would normally have. Beach was covered in brown sludge so not swimmable but we know the sargasso issue can’t be helped. We went to puerto Morelos to swim. The most important piece of advice I can give you is bring a sweater. The air conditioning is cranked in the restaurants, they have vents in the ceiling right above the tables to the point where when we ate in the fancy adult only restaurant the table cloths were actually flapping in the wind. The AC is turned on so high you’ll freeze if you’re not wearing a sweater. Air conditioning in the room is the worst. It’s warm in there so you turn the AC on but instead of just gently cooling the room down it comes on like an ice cold wind tunnel and the vents are right above the bed, so it hits you in the face all night long. I had to sleep with a robe over my face because it was so cold. I have no idea why you wouldn’t place the beds across from the AC vent instead of directly underneath. Housekeeping was our biggest complaint. there’s four of us in a room and every day we got given two shower towels, no hand towels and no face cloths. We had to go looking for them every single day and sometimes we got top sheets on our bed and sometimes we just got a duvet with no duvet cover or sheets Just a thin, cheap duvet. The first night we got here our cot was not set up for one of the kids so we had to go down and get it sent up and they sent it up but didn’t send any sheets or blankets for it so we had to go back down and get those then the next day when housekeeping came they made the other two beds and just left the cot stripped bare just a mattress no sheets or anything when I phoned the front desk to ask for blankets and sheets. They just sent up pillows. Asked for robes - all they had was one child robe the entire week we were there. Fridge did not get refilled once the entire week despite tipping 50 pesos daily. Here’s a tip. If I’d have known how cramped the two queen bed suites for four were I would’ve ordered the king size room that our mother-in-law had and two single cots as that would have accommodated four ppl way easier. There’s
L‍i‍l‍y‍ ‍G
November 18, 2025
First time staying in a resort and definitely will not be the last, especially with the experience that I had at Sensira this past week! everything was absolutely immaculate. I honestly cannot find the words to praise the staff and the experience. Honestly, I do not understand any bad reviews at this place has they are completely out of line because I had the best experience. The staff was kind helpful and just fun to talk to all the restaurant were amazing and I love how the staff would recommend their favorite dishes for you to try even if you didn’t order them. They were very knowledgeable about their menus what they offered and Very knowledgeable and the attention to detail to really customize. Your experience was 10 out of 10 honestly the best. I’m not really sure if the people giving it negative review stayed at the same resort as me because I honestly I could not find a fault with anything. Everything‘s taken care of for you drinks and food at all hours a diverse menu to cater to every pallet. I can’t wait to return ❤️
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 11, 2026
We stayed here Feb 3-10 with our 2 young kids (2 and 4). The resort had many activities to keep our young ones busy throughout our stay. Our kids loved the kids pool, beach and kids trampoline park. My oldest also enjoyed some time at the kids club. The employees and service was always good for our group and Sandy at the front desk was always helpful with any questions we had.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 11, 2026
What an amazing show! A big shout-out to Abraham, Jonathan, David, Jose, Claudia, Karla, Alexander, Irish, and Abigail for their lovely performances. Each one of them brought so much life and vibrancy to the stage..it was truly a joy to watch. Their energy was contagious, and the way they connected with the audience made the entire experience unforgettable :)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 10, 2026
We booked the Ruby Suite which came with butler service and access to the Amber lounge. Butler service was a new experience and was wonderful. They assisted to book beds and hotel services for us. The Ruby Suite was beautiful and the ocean view and balcony was great. We had a great experience!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 10, 2026
We had such a great experience at this resort in Mexico! From the moment we arrived, everything felt easy and welcoming. The staff were incredibly kind and attentive, always checking in and making sure we had what we needed. The resort itself was beautiful, clean, and well maintained. The rooms were comfortable and spacious, and the beach area was absolutely stunning. There were plenty of food options, and everything we tried was fresh and delicious. Overall, it was such a relaxing and enjoyable getaway. I would definitely recommend this resort to anyone looking for a fun, stress-free vacation with great service and a beautiful setting. 🌴☀️
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 10, 2026
We spent a week here and we enjoyed it very much. Staff is very helpful and friendly. We had no negative experiences here and we would come again. Sandy was also very helpful with all of our needs. Rooms were very clean

Services & Amenities

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Age Requirements
The main guest checking in must be at least 18 years old

Property Description

  • Number of Rooms: 359
Phone:+52-9988685460
With a stay at Sensira Resort & Spa Riviera Maya in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. This beach hotel is 8.6 mi (13.8 km) from Moon Palace Golf Club and 17.2 mi (27.6 km) from Iberostar Cancun Golf Course.

Relax at the full-service spa, where you can enjoy massages. This hotel also features complimentary wireless internet access, concierge services, and free babysitting.

Grab a bite to eat at one of the hotel's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges.

Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Puerto Morelos? This hotel has 6771 square feet (629 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.

Make yourself at home in one of the 359 air-conditioned rooms featuring free minibar items and espresso makers. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.

You might be wondering

What are the check-in and check-out times at Sensira Resort & Spa Riviera Maya?

Check-in at Sensira Resort & Spa Riviera Maya is from 15:00 and check-out is until 12:00.

How much does it cost to stay at Sensira Resort & Spa Riviera Maya?

Prices at Sensira Resort & Spa Riviera Maya vary depending on travel dates, hotel policies, and other factors. Please search for dates to see the latest prices.

Does Sensira Resort & Spa Riviera Maya provide breakfast?

No, Sensira Resort & Spa Riviera Maya doesn't provide breakfast.

What’s the cancellation policy at Sensira Resort & Spa Riviera Maya?

The cancellation policy at Sensira Resort & Spa Riviera Maya depends on your room type and booking terms.

What attractions are close to Sensira Resort & Spa Riviera Maya?

The closest attraction to to Sensira Resort & Spa Riviera Maya is The Kay Club, located just 310m from your search (straight-line distance) from the hotel.

What is the nearest airport to Sensira Resort & Spa Riviera Maya?

The nearest airport is Cancun International Airport, located about 25 mins from hotel by car (20.7km) away.

About This Property

Nearest AirportCancun International Airport
Distance to Airport20.67KM
Average Price FromSGD478
Hotel Star Rating4