Sensira Resort & Spa Riviera Maya

The check-in and checkout was smooth. The rooms were very nice and spacious and well cleaned. The food was really good from all three of the restaurants and the main cafeteria. The main problem was with the beach closed because of the seaweed which we were not made aware of in advance or upon arrival. The hotel gave no options to take guest to clean beaches where we could swim in the sea. The other issue was with the service some waiters and workers had very good service such as Ana in the restaurants, but on a couple of occasions we had poor service including one time when a waiter was insulting us in Spanish to his fellow waiter, unaware that we spoke Spanish. Plus we get tired of the “bad face” attitudes when we either do not tip or give a tip which clearly the workers all over just do not appreciate. Perhaps it’s a culture issue, as the worse we see is in Mexico, but it should not be present in the hospitality industry.

The staff at this hotel are great. Everyone was happy to help and polite and genuine. This is the one thing we did really notice. Visiting with two kids 10 and 12. Disappointed to find they are too big for zipline and trampoline park which had a 2.6 foot height limit. I’m not why they couldn’t let the bigger kids go in it later at night maybe after nine or something. There’s mini golf and video games and a kids movie room. This is a family resort so I expected kids but of the hundreds of kids here I’d say only a few are older than 6-7 it’s almost 100% toddlers and younger kids. So be aware. There are two pools for kids one adult pool with a hot tub which is nice in the rain it’s super hot and a baby water park for toddlers. I don’t consider this a resort as more of a Hotel on the beach. It doesn’t have large grounds or the multiple activities a big resort would normally have. Beach was covered in brown sludge so not swimmable but we know the sargasso issue can’t be helped. We went to puerto Morelos to swim. The most important piece of advice I can give you is bring a sweater. The air conditioning is cranked in the restaurants, they have vents in the ceiling right above the tables to the point where when we ate in the fancy adult only restaurant the table cloths were actually flapping in the wind. The AC is turned on so high you’ll freeze if you’re not wearing a sweater. Air conditioning in the room is the worst. It’s warm in there so you turn the AC on but instead of just gently cooling the room down it comes on like an ice cold wind tunnel and the vents are right above the bed, so it hits you in the face all night long. I had to sleep with a robe over my face because it was so cold. I have no idea why you wouldn’t place the beds across from the AC vent instead of directly underneath. Housekeeping was our biggest complaint. there’s four of us in a room and every day we got given two shower towels, no hand towels and no face cloths. We had to go looking for them every single day and sometimes we got top sheets on our bed and sometimes we just got a duvet with no duvet cover or sheets Just a thin, cheap duvet. The first night we got here our cot was not set up for one of the kids so we had to go down and get it sent up and they sent it up but didn’t send any sheets or blankets for it so we had to go back down and get those then the next day when housekeeping came they made the other two beds and just left the cot stripped bare just a mattress no sheets or anything when I phoned the front desk to ask for blankets and sheets. They just sent up pillows. Asked for robes - all they had was one child robe the entire week we were there. Fridge did not get refilled once the entire week despite tipping 50 pesos daily. Here’s a tip. If I’d have known how cramped the two queen bed suites for four were I would’ve ordered the king size room that our mother-in-law had and two single cots as that would have accommodated four ppl way easier. There’s

We stayed here Feb 3-10 with our 2 young kids (2 and 4). The resort had many activities to keep our young ones busy throughout our stay. Our kids loved the kids pool, beach and kids trampoline park. My oldest also enjoyed some time at the kids club. The employees and service was always good for our group and Sandy at the front desk was always helpful with any questions we had.

What an amazing show! A big shout-out to Abraham, Jonathan, David, Jose, Claudia, Karla, Alexander, Irish, and Abigail for their lovely performances. Each one of them brought so much life and vibrancy to the stage..it was truly a joy to watch. Their energy was contagious, and the way they connected with the audience made the entire experience unforgettable :)

We had such a great experience at this resort in Mexico! From the moment we arrived, everything felt easy and welcoming. The staff were incredibly kind and attentive, always checking in and making sure we had what we needed. The resort itself was beautiful, clean, and well maintained. The rooms were comfortable and spacious, and the beach area was absolutely stunning. There were plenty of food options, and everything we tried was fresh and delicious. Overall, it was such a relaxing and enjoyable getaway. I would definitely recommend this resort to anyone looking for a fun, stress-free vacation with great service and a beautiful setting. 🌴☀️

We spent a week here and we enjoyed it very much. Staff is very helpful and friendly. We had no negative experiences here and we would come again. Sandy was also very helpful with all of our needs. Rooms were very clean