Magic Aqua Rock Gardens

Came as a family of 4 ( 2boys aged 8 & 12) last minute booking in October school holidays. Wish I read reviews before! We go to Benidorm twice a year but would never return to this hotel. The location is perfect (2 minutes to Levante beach) but that was the only perk. We upgraded to ultra inclusive which gave us a day out the water park - and a day out at sister hotels, but it wasn’t worth the extra.. we could have saved a lot if we booked tickets online. Our transfer dropped us off at McDonald’s which meant dragging cases up a steep hill..we didn’t mind it too much but not ideal for older people or pushchairs etc. The hotel was like a maze - takes a good few days to get used to it. Food was ok, we always found something but by the end of the week it was really repetitive. We ate out the last 2 days. My kids prefer pool snacks. All inclusive drinks were bang average, could drink all day and not make a difference. Bar was always running out of cocktail ingredients. We had to purchase 4 plastic tumblers to reuse around the pool. I get the idea - saves plastic cups dumped all around the pool, but they should have wrist bands instead of showing key cards everytime you want a beverage. The pool didn’t open till 10am, and by 1pm we found we had to go to the beach every day as the sun would disappear behind surrounding buildings. So if like me you’re a bit of a sun worshiper I would not recommend coming here. Also no balcony unless your a family of 5 and they’re is only a limited amount of rooms with balcony’s. The slides are quite dangerous as well by the way - my kids had fun but there was 1 big slide they went on once and both banged the back of their heads. They avoided it the rest of the week. The entertainment staff were great with all the kids.. foam party was great - some of the night shows though were cringy but it’s free entertainment. Perfect spot for being right next to the beach like I said but if you’re planning on spending a week or even a full day by the pool it’s not great.

Very sceptical when reading the reviews before jetting off to benidorm however very happy to report, all 7 in our group found this hotel to be just up our street! Ages 10-40. Hotel so beautiful, bed extremely comfortable, bathroom large, enough floor space. Pool/ water park fabulous, large pool can be shaded as not much sun gets in. Plenty loungers however as mentioned not all have sun at the same time. Roof top beds and bar chill out and for adults only ( seen well behaved children were up there on few occasions) drinks great, good choice do need plastic cup that you purchase on arrival- refunded on check out. Not needed on evening as glasses used in all bars. Entertainment for kids just outstanding day/night. Adults had a blast too. The Entertainment staff are the best. Rooms cleaned daily! Now the reason 1 star down is the food/layout. Food available always as snack bar on when buffet not so that's food/ drink available from 8-midnight, breakfast is the only sitting that was delicious the rest same thing as previous days. Hotel is a bit all over, need to get in lift to get to certain floors , reception and roof top etc and Hotel positioned at top of steep hill therefore I can see why people with small children are disabilities may not rate the Hotel. All in all see you again soon Aquarock close to beach and ***** everything on your doorstep.

We visited this hotel on the 7th April for 1 week. After reading some reviews l was not sure what to expect. I can honestly say l was not disappointed. This hotel has good food, good entertainment, fantastic staff and the entertainment team were very good also. The hotel was very clean. There was not any issues with the hotel. The hotel sits at the top of a hill named cardiac hill . Was nothing hotel could do about that so if mobility could be an issue then this might not b,e hotel for you. I would recommend this hotel for family.

I honestly cannot get over the negative reviews. I have OCD and there is no one more fussy than me. The hotel is excellent, very clean, the staff are fantastic and the food is first class. The only thing I could fault it on was the wifi password keep changing every 4 hours. I brought this to there attention, and this has now been rectified. This is how much they care... Would I return, 100% and I will be booking for next year this weekend. To all the staff, thank you for a fabulous stay, we look forward to seeing you next year :-)

As a board member of trip adviser I have to give a honest review and unfortunately it’s not a positive one this is a 2 star hotel not a 4 star where do I start we had to eat out every night in fear we would have food poisoning pictures will follow with raw eggs being served food was completely inedible when questioned by the manager who my partner finally found his words infact were your problem not ours which is a awful reaction to have I’ve seen the hotel comments on English people liking there food hot surely that’s a given in any hotel but if you can’t cook a boiled egg properly then you have a problem!! A lady there had a nasty accident down the stairs in which she fractured her nose and severely damaged her leg! On a plus rooms were always cleaned nice and bar staff very friendly! Reception not helpful and manager doesn’t have a clue and also the slides are a serious accident that will happen we ended up taking our children to the local aqua park which was a lot safer very sad

Just finished a seven night stay. I was worried before we came due to the negative reviews. So let's address them. Lifts, yes, they break down. Happened to the wife on the first day. Was 'saved' 10 minutes later. Staff were good, and we noticed lifts not working throughout the stay. We used the stairs but when you on top floor that so called Hill the hotel is on is easy compared to 10 flights of stairs in 25 degree heat! Did it stop us using the lifts nope! Back to the hill. There are two hills the one to the left is easier than the right one. Only two minutes to the beach and a very clean and well looked after beach. On to the pool its not heated people, think of a paddling pool in your back garden in the summer, yep it's freezing, don't forget to get your plastic cup when you arrive for drinks around pool area. They don't measure here and the measurements are crazy. Nearly 70 full of sprit and a dash of coke! Onto the staff, again reviews are correct, some are amazing and do go out of their way to make your stay brilliant. The games room guy is the best, my son wouldn't leave and if quiet would let him stay a lot longer than the 30mins allowed. Lifeguards helpful and even speak to you if you see them in the town just so friendly. Bar staff can be difficult to understand. Bar staff by reception are the best and when you see them working across the hotel they engage with you. Speaking a little bit of Spanish does help. Rooms are clean with maid service every day. Food, breakfast is the best meal time. Lunch poor. Dinner there was always something for everyone. Would we stay again yes, even with some of the negative stuff.

Well, this was an experience… 2 Adults, 2 x 16-year-olds and a 13-year-old (2 rooms) – we were looking for a well-located, teen-friendly hotel for our first trip to Benidorm, the water slides sold it to me. I love my research and this hotel had the best location and mix of facilities for all we needed as a family and more, it seemed... I knew when booking from looking at past reviews: 1. There was a hill 2. The food has very varied reviews good and bad. Well, sit tight and let me piece together our experience…To give you an overview of the hotel, I would say it is best described as a Disney-Themed throw-back from the 70’s, combined with a “Cave Escape Room” Theme – we stayed a week and still got lost. The hill on arrival was not as bad as expected but we are relatively fit and had no pushchairs, it is worth considering the age and mobility of your group. Lots of stairs to enter the property, although there is a lift to reception. At this point, the lifts are well worth a mention… There are two condemned lifts opposite reception, yes condemned, but still very much on show and not covered up, perhaps it was a “Tower of Terror” MGM Studios shout out? By the end of the week there was red and white warning tape placed in front of them. The three “working” lifts by reception never functioned at the same time, one was permanently out of order and most of the time, just one lift worked, there were not stairs in this part of the hotel so a long wait it was… One day, a lift broke down at the rear of the hotel and we saw a member of staff prizing open the lift doors that had stopped mid floor, full of worried elderly people who were helped out – not a sight that filled you with lots of confidence – the same lift broke down twice and it seemed a regular occurrence. I will switch briefly to some positives: The location to Levante Beach was superb, the rooms were clean and a good size (6th floor facing the pool), the cleaning staff did a fantastic job and the hotel generally was very clean. However, there were lots of occasions when unused tables were full of empty glasses during the day and in the morning the reception bar was fully loaded with used glasses from the night before… The Food: As I said, I did my research and I expected a Spanish bias with variety but had realistic expectations… (We have stayed in numerous AI hotels). Breakfast was the most palatable option, good variety of savoury and sweet, plenty of fruit etc…There was a militant lady doing the “meeting and greeting” in the main restaurant (not convinced she enjoys her job - I will come back to the staff), aggressive signs are placed through the restaurant demanding no one changes tables or moves tables together, a table for 5 people was not always available to accommodate us, with most being 2’s or 4’s. The layout of the hotel is as I say a “Cave Escape Room” theme, signage was dated, sparce and in very broken English with numerous spelling and grammatical errors. This goes for most of the li

I traveled to Magic Rock with my sister and our 4 children and we really enjoyed our stay. The rooms are cleaned to a high standard everyday and are lovely. The food varied every night and was really nice. We have a couple of picky eaters but always found something for them to eat. The location of the hotel is great, just a short walk to the beach, shops, bars and restaurants. We didn’t find the hill too bad, but I suppose it depends what you’re used to, as we’re from a very hilly Yorkshire! The entertainment can get a little repetitive but very enjoyable and the mini disco is great for the kids. The entertainment staff work really hard and our kids absolutely loved one of the team members. I don’t know his name but he dressed as the Easter bunny on eater Sunday and gave them all a chocolate egg. He was exceptionally great with the kids. They were sad when he had his day off! They offered daytime activities too so there is always plenty to do. Our youngest children enjoyed mini club and kept begging to go back in everyday. So we just sat in the hotel near by with a cold drink for an hour. We didn’t really need to use the service but they really loved going. The staff are all lovely and we found them to be friendly and hard working. The slides and splash park are great. We don’t use the larger pool as the kids wanted to be by the slides. Great stay! You get what you pay for and we enjoyed it. I would definitely stay again. We are booked to go to one of the sister hotels in July and there is an option to visit the others in the hotel chain, so I think I will be popping back here for a little visit! Muchas Gracias Magic Rock!

Had to walk very steep hill with suitcases then even steeper stairs carrying cases .room wasn't ready on arrival told they would phone me up which didn't happen. Rooms are very small 3 adults 1 child no room for cases in room and only enough wardrobe space for 2 guests.found hairs on white cotton bedding and inside bed ask for replacement which they did only to find on mattress protector even worse massive urine stain I was nearly sick had to change mattress now I just want to leave hotel which I requested and was told hotel wouldn't refund my money because of terms and conditions jet2 said I could move but would cost extra 2 grand having already spent 3 grand that wasn't happening.now I'm a financial prisoner if the hotel chain magic. The hell doesn't stop there we were sat having coffee when elderly lady fell head first down a flight of stairs head first carrying coffee cups the noise was horrific my wife went to her aid she first aid trained and assessed the situation hotel first aid arrived saying she was fine even though he hadn't checked the lady her nose was twisted and she had serious under her knee cap and possible fracture. Another incident was a lady and her son were walking out of poolside restaurant with plate of food and a member of staff snatched the plate out of boys had and tipped all the food onto plastic plate with no explanation the boy started to scream because he was autistic and the mother was trying to explain his disabilities.also while were having breakfast in the main dining area a waiter slipped pushing a waste trolley crashing into our table where our 11 year old was sat again my wife went to assist the poor man.aslo we were ordering drinks at the poolside bar when a waiter arrived still get dressed with his hands down his pants adjusting his privates and the proceed to get plastic cups not even washing his hands. Fire exits blocked with trays full with glasses and used bed linen in bags and left there all day.i will be making use of my stay making sure I report everything.