Comfort Suites Benbrook - Fort Worth Southwest

We had a great stay other than the beds, they were really high of the floor, they need to make them more senior friendly!!!! But otherwise a great stay°°

Despite looking clean, the bathroom smelled very strongly of pee. The hair dryer did not work. Roaches/water bugs were found in the bathroom.

The hotel staff was friendly, however when I checked into my room the cleaning wasn't not efficient. The bed pillow smelted like the covers have not been changed and the the pull out sofa mattress was stained. My kids really enjoyed the indoor as their entertainment and the breakfast was fairly decent. I stayed on the second floor and could hear every bump and noise that was made.

Room was dirty. Tub was slippery because it hadn’t been cleaned properly. Carpet was not vacuumed well and it was stained. Pool/hot tub area was dirty.

Clean facility. Great safe location. Easy access. Plenty of parking for large vehicles and trucks. Have stayed here multiple times…staff is courteous and attentive ….I highly recommend

The only problem I had was with the key card and having to keep getting it reprogrammed.

Rooms were clean and comfortable. The back door isn’t working which we wanted to use so our dogs could easily go in and out to potty. Room keys have to be reissued every single day. I asked why cards were deactivated daily and I didn’t get a clear answer. Additionally, the hot tub isn’t readily available. Guests have to tell the front desk to turn it on to be able to use it. It gets warm after about 45 minutes. I think this is to save on the expense on keeping it heated. But we stayed over the MLL holiday weekend and several guests came in the pool area to check on the hot tub when we were in it. It seems like it was a popular amenity had it been available the whole weekend. We luckily got a lot of time in it because we didn’t mind asking them to turn it on over and over.

Room bed skirting where Nasty …. stains on the bedding and pillow slips… The fitness center door would not open..so was not able to use it.. but, breakfast was good..indoor pool and hot tub was good

The front staff was awesome. Very warm and friendly. Room was great and the bed was very comfortable. This will be our go to when visiting family in the area. Was able to walk across the road to Cracker Barrel for dinner without moving the car.