This was our third time visiting, as we have always had a nice experience here, which is why we chose to return. The apartments are spacious, clean, and well located, and the pool and reception staff were lovely. Unfortunately, this stay was very disappointing. The chemicals in the pool turned my young son’s hair and clothes green, which was upsetting enough. On our last day, after applying a cream, he had a severe reaction within minutes, screaming and crying as a nasty red rash appeared. The only shower by the pool is cold, and as he is only four years old, this made things even worse. I took him into an apartment, which had not been cleaned and had the door left wide open, so that I could shower him quickly, as he was clearly in pain. We were inside for less than five minutes when we were confronted by an extremely rude and aggressive woman, shouting “unbelievable” repeatedly. She refused to listen, followed us out to the pool area, and continued shouting in front of my distressed child. It was a horrible experience and ruined the end of our holiday. Had she simply listened, I believe she would have understood the situation. If the apartment had been cleaned and locked, I would never have gone inside. Instead, what could have been a lovely trip ended very badly, and we left earlier than planned. I sincerely hope this was rude woman gets some much needed customer services training or a new job! Sadly, this isn’t a one off, the same woman, was incredibly rude to an elderly lady, who’d been coming for fourteen years, who was requiring some help with her disabled husband. These people weren’t known to us, but my husband assisted her as he was so shocked by the lack of empathy and compassion this woman displayed! Interestingly at that time, she also said she couldn’t speak English, but was clearly able to when she was shouting at us!