Hotel Suisse

One of the worst customer service and meals I’ve ever had! The veal dish was all bone no meat and the fettuccini Alfredo was brought out cold and not cooked in front of me like it’s advertised. When we showed the manager the veal that was all bone he just gave us the cheque and no apology. We left hungry and very disappointed. Avoid this tourist trap at all cost!

The room was large and airy with lovely doors looking directly out onto the lake. The décor was shabby chic, attractive to look at but perhaps not very practical! The drawers didn’t open very well, the top of one of the bedside cabinets was broken. There was a shower door missing and most of the bathroom fittings were a bit wobbly. There was a TV and AC, but we didn’t use either. The Hotel Suisse is primarily a restaurant, a very good and popular restaurant and we think that the rooms above are an afterthought. We arrived on a very wet day in Bellagio and the restaurant was heaving! . We parked up and delivered our luggage, you have to drive through the tiny streets of town to get to the hotels on the front and are allowed to park for 20 minutes only. We were offered parking at 15Euros a day, a must in Bellagio. Parking is at a premium and at least 28Euros a day. The proprietress, Luisa was extremely busy as the restaurant was full of punters, but she did give me time to organise the parking. A waiter took our bags up to the room (no lift, 3 floors up) and very hurriedly gave us a tour of the room and dashed away. Having read previous reviews, we were expecting to be ignored, this was not the case just rushed! Despite the odd problem with the fixings and fixtures in the room we very much enjoyed our 5 day stay in this hotel and at the end of the day we could have stayed along the road for twice the price…..as the saying goes ‘you pays your money and you takes your choice’.

We ate lunch here today and we felt quite ripped off. 1 course Lunch for 2 with a soft drink and a glass of wine was 62 euros for a small meal. We were quite happy to spend money on a nice experience but here are the pros and cons. Pros: food was really good Cons: rude manager. He seated us and he acted like we were an inconvenience to be there. When I asked for a glass of house red I was told ‘no’ and that I must choose from the wine list. A cover charge of 5 euros per person was added without our knowledge to the final bill. Food portions were small, half the size we expected. Around 19 euros for a lasagne which tasted great but was the size of a starter. The service was quick to be fair but as an experience overall it was not special or even good. We wouldn’t go there again.

Having just got back from this hotel I felt that I must review the poor service and condition of the room we were given room16 top floor we booked this with ***********. On arrival we were very pleased with the initial exterior look of this hotel it looked very nice, arrived at about 3pm and went to the restaurant and found obviously the restaurant manager he was very smart in apearence and a dead ringer of a young Kirk Douglas. We told him our name and he said only 2 things room 16 top floor there’s the keys,no other information was offered we were very tired so we went to the room my partner had bought this as a present to me but on opening the door we were both very disappointed to say the least but just to tired to go down and complain,we had been travelling since 2am. After that we saw no other member of staff manager or anyone no instructions in the room about facilities or even a fire escape plan nothing I will list the things we found wrong in the room and have attached photos. Kettle lead did not reach the plug so we had to perch it on the air con unit. Floors dirty and worn out in places. Plug from tv loose and did not fit Tv did not work large lines down screen and had to run the lead round the corner Light switch loose and dangerous Broken and dirty dude tables No tea making facilities to mention and only one cup? No curtains,shutters we dare not touch as they looked like they would fall of at anytime . Bed very uncomfortable Net curtains filthy and grey. Shower tray did not empty fast enough you had to stand ankle deep in your own shower water. No fridge Outside or door was the roof skylight filthy and obviously leaks. The hotel restaurant was packed every night so I’m guessing this is there core business and the rooms are just a sideline ,it’s such a shame with just a little time and a small amount of cash it could be made into something really special, it was very disappointing as the pictures do not resemble anything like the ones promoting it therefore we are now raising a complaint with ***********. I do not recommend this hotel..

I wish I had read these reviews before booking this atrocity. Expensive central location, we thought to pamper ourselves... WRONG This is a restaurant that happens to have a few rooms. We felt like our appearance was an annoyance to the aloof owner. We had to clear the shower of hair so it would drain properly and not fill the bathroom like a bath. In hindsight we made an error in staying centrally in Bellagio, walking distances are small from some lovely accommodation we walked past and observed with envy. But this particular establishment was a further blight on this experience. Walking through the restaurant to enter or exit the hotel was always received with eye rolls and quickly turning the head away. As if they too were embarrassed by the presence of their tenants. Book anywhere else.

Don’t go to their restaurant. We stopped there with the idea of drinking some wine and maybe after some time we would get some food. They let us sit at the table not telling us that you need to order food instantly. Then a waiter came to us (which I assume is the owner because he mentioned “my restaurant”) and we told him that we want 2 glasses of wine and water. When he asked us about food, we said that we don’t know yet whether we want food or not. Then he got really annoyed saying that he didn’t put cutlery on the table for us to only drink wine and he will not bring us the wine unless we order food as well. I would completely understand that they would rather have people there that eat so they can get more revenue but at least 1. they could have said from the beginning that you are required to eat and 2. at least say it in a nice and respectful way because we are not in the jungle. My conclusion is don’t go if you want to get terrible service.

Owner (I assume cuz he said it was his restaurant) was very rude. We just wanted a glass of wine, enjoy the view and considering if we want food or not. He started screaming that his restaurant is not a bar and we don’t get wine if we don’t order food. He told us to pay for the water that he gave himself and leave. Horrible service. All of this happened in less than 5 minutes of sitting there.

We stopped here as the location was great and the food looked delicious from a distance. How wrong were we. The waitress was extremely rude! The portion of the food was a robbery. We ordered 3x dishes for 2x people. We left the restaurant feeling hungry as we stopped at a pizza takeaway. The menu is extremely overpriced for what you get! Not to mention the pasta was like eating cardboard. Extremely tough and tasteless. When it came to paying the bill, they also charged $10 Euros for a service.

The staff were lovely. However, there were a number of issues that I can’t possibly list in 200 characters. Also my bill was €60 more than my *********** confirmed prices with all taxes. Messaged the hotel twice and no answer! Hotel Suisse.?