Hilton Belfast Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you found your room clean and comfortable, a good night’s sleep is so important, and it’s great to know the bed met your expectations.We’re also pleased that our location suited your plans and made getting around easy during your stay.We truly appreciate your kind comments and hope to welcome you back again soon.Kind regards,Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Guest, Thank you for your kind feedback. We’re delighted to hear you enjoyed the spacious room and the great view. It’s also lovely to know breakfast met your expectations and that our location made it easy to explore the city centre. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.Kind Regareds, Aaron MurrayFront Office Manager

Response from Property: Dear Guest, Thank you for sharing such a fantastic review. We’re delighted to hear you enjoyed your overnight stay with us and found the hotel gorgeous, spotless, and conveniently located. It’s especially lovely to know our team made such a positive impression with their helpful and approachable service. We’re also pleased you enjoyed the river view room and the beautiful outlook over Belfast. We truly appreciate your kind comments and hope to welcome you back to Hilton Belfast again very soon.Kind Regards, Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Guest, Thank you for sharing your experience with us. We’re delighted to hear you enjoyed the food, our convenient location, and the helpful advice from our team. Your kind words about our staff mean a lot to us.We appreciate your comments regarding the room service timing. Our housekeeping schedule is designed to accommodate a variety of guest needs, but we understand that late cleaning can be inconvenient. We’ll review this with our team to ensure better timing in the future.It’s great to know you found the option to order food to your room useful. We hope this added to your comfort during your stay.We look forward to welcoming you back soon and making your next visit even more enjoyable. If there’s anything we can assist with for future stays, please don’t hesitate to reach out.Warm regards,Aaron MurrayFront Office Manager

Response from Property: Dear Guest, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay did not meet expectations. Cleanliness is a fundamental priority for us, and I regret that the condition of your room and breakfast service fell short. Please accept my sincere apologies for this. I will be reviewing your comments and photos with our housekeeping team to ensure immediate corrective action.I’m also concerned about your experience during checkout. Courtesy and respect are core values for our team, and I apologise for the interaction you described. I will address this with the team to prevent such situations in the future.On a positive note, I’m glad to hear that you found our location convenient and appreciated the helpfulness of the receptionist at check-in.Your feedback is invaluable, and I assure you that we are committed to improving. If you would consider giving us another opportunity, please reach out to me directly so I can personally ensure a better experience.Thank you again for sharing your thoughts.Kind regards,Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Guest, Thank you for taking the time to share your comments. I’m delighted to hear that you had a lovely stay and that you found the room clean, the bed comfortable, and enjoyed the quality of our breakfast.Your feedback is greatly appreciated, and I’ll be sure to share your kind words with the team. We look forward to welcoming you back on your next visit to Belfast!Kind regards,Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. I’m pleased to hear that overall you had an enjoyable trip, however I’m very sorry that certain aspects of your experience fell short of expectations.I sincerely apologise for your breakfast experience on both mornings. Even towards the end of service, it’s important that our offerings are well presented, replenished, and that the dining area remains fully set for our guests. I appreciate how frustrating it must have been to find limited choice and to have to search for table settings, particularly whilst on a relaxing break. This is certainly not the standard we aim to deliver, and I will be addressing this directly with our breakfast team to ensure consistency throughout the service period.I am also very sorry to hear about the temperature in the bar in the evenings. Your comfort is extremely important to us, and it’s disappointing to learn that the air conditioning created an unpleasant environment. This will be reviewed with our maintenance and bar teams to ensure a more comfortable atmosphere for our guests going forward.Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and I do hope we will have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Warm regards,Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Guest, Thank you so much for taking the time to share your lovely feedback following your stay with us.I’m delighted to hear that you and your wife had such an enjoyable visit and that you appreciated our central location—being so close to the city centre, transport links, and Belfast’s fantastic selection of restaurants and bars really does make exploring the city that bit easier.It’s also wonderful to know that you enjoyed breakfast each morning. The team will be thrilled to hear your kind words about the variety and quality on offer it’s a great way to start the day, and they take real pride in it.Your recommendation means a great deal to all of us, and we truly appreciate your support. We hope to have the pleasure of welcoming you both back to Hilton Belfast again very soon.Warm regards,Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Guest, Thank you very much for your lovely feedback. We’re delighted to hear that you enjoyed our central location between the Titanic Quarter and Belfast city centre – it’s something many of our guests appreciate when exploring the city.It’s also fantastic to know that our team’s service and breakfast made such a positive impression on your stay. Your kind comments mean a great deal to the team, and I will be sure to share your feedback with them.We’re especially pleased that you found your visit to be great value for money, and we truly hope to welcome you back again soon for another enjoyable stay.Kind Regards, Aaron MurrayFront Office Manager

Response from Property: Dear Guest, Thank you very much for your kind feedback! We’re delighted to hear you had a good experience and truly appreciate you taking the time to share it. We hope to welcome you back again soon.Kind Regards, Aaron Murray Front Office ManagerHilton Belfast

Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us. I’m really sorry to hear that your stay did not meet expectations, particularly with the issues you experienced in your room.While I’m pleased the drain was resolved promptly, I sincerely apologise that the air conditioning was not addressed during your stay. I completely understand how uncomfortable that must have been, and we have followed this up with the maintenance team to ensure this is reviewed and improved going forward. I’m also sorry to hear that your interaction with our Guest Service Centre did not provide you with confidence this is certainly not the standard we aim to deliver.I appreciate your comments regarding breakfast and location as well. Your feedback is very helpful and will be shared with the relevant teams as we continue to improve our offering and guest experience.Thank you again for your honest feedback. I do hope we may have the chance to welcome you back in the future and provide you with a much more positive experience.Kind Regards, Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear you had a good stay with us. It was a pleasure having you as our guest, and we hope to welcome you back again in the near future.Kind Regards, Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Guest, Thank you for taking the time to share your feedback. I am genuinely sorry for the confusion and frustration you experienced regarding your extended stay.This is certainly not the standard of service we aim to provide. I apologise that the information given at the desk was unclear and that the follow‑up conversation came across as anything other than polite and respectful. We fully understand how unsettling this must have felt, particularly after you had already confirmed your intention to extend.Kind regards,Aaron MurrayFront Office ManagerHilton Belfast

Response from Property: Dear Guest,Thank you for sharing your feedback. We're glad you enjoyed the convenient location and found the room spacious and clean. We sincerely apologize for the rusty kettle — this is certainly not up to our usual standards. Your comments have been passed on to our housekeeping team to ensure it is addressed immediately. We appreciate your understanding and hope to welcome you back for an even better stay in the future.Best regards, Aaron Murray Front Office Manager