Albergo is a beautiful boutique hotel cozy, old, and authentic, yet at the same time vibrant and full of character. The location is excellent, with nice restaurants and bar, which adds to the overall experience. Check-in was very good, with pleasant and professional staff. One small opportunity for improvement would be a short introduction to the hotel facilities at arrival, which would enhance the first impression even more. It would also be lovely to see team members proactively greeting guests passing by elevators, as this would add an extra touch of warmth. Service in the restaurants and outlets was good and well organized. All team members were friendly and helpful; however, a genuine smile was generally missing across the team. The service is there, the professionalism is there adding more visible smiles would instantly elevate the guest experience and make it feel warmer and more welcoming. Breakfast was good and enjoyable. The room was fantastic a Junior Suite with beautiful old-style, rustic interior design. The bathroom was large, the bed very comfortable, and the overall space elegant and cozy. Using the old-style elevator is a charming experience and adds to the hotel’s unique character. The interior design: rooms, restaurants, bars, and rooftop is cozy, old, rustic, and authentic. The rooftop in particular feels intimate and timeless. Overall: A great hotel, absolutely deserving to be called luxury. Great staff, good food, and beautiful design. Suggestions: Nothing major just a lack of consistent smiles and proactive greetings from the team, and a brief introduction to the hotel facilities at check-in would have enhanced the experience. Given the small size of the hotel (30+ suites), remembering guests and greeting them by name would be easy to implement and would elevate service impact and guest satisfaction to another level. A quick courtesy call to the room after check-in to ensure everything is in order would further enhance the boutique experience and level of service.
