Guest User
November 27, 2023
Most of the hotels in Beijing cost less than 600 yuan, so you can’t even think of staying in a very satisfactory hotel. Isn’t this five diamonds too cool? It's just a shabby hot spring hotel with nothing to do with hot springs. On the booking page, it looks like many rooms are fully booked, but in fact there are not many people in the hotel at all. The room has a five-star decoration plus a Samsung software. There were lumps of hair on the carpet, the towels were of poor quality, the floor drain in the room had a serious odor, the air was very turbid, and there was an atrium outside the garden room window, not the outdoors. Forget it all, I thought that the buffet breakfast redeemed with membership rights the next day would be okay, but I was really dumbfounded. First of all, the buffet restaurant is closed. The food is served by the waiter, and the items are very few and ordinary, not like the level of 88 yuan per person, just a fried dough stick, a bowl of wontons, a bowl of porridge, a fried egg, and a glass of milk. . Because the schedule was very busy the next day, I didn’t pursue this matter first. No refunds will be given after complaints are made. No matter what problem is reported, the solution is to give discounts next time. If it is not handled well this time, how can there be a next time? The quibble is that it is a complimentary value-added service, so what’s wrong with the gift? Isn’t the gift part of my contract? The membership benefits I clearly wrote down when I made the reservation include two complimentary buffet breakfasts. Is this what it is? Without this, would it be so easy to attract customers? The food appearance is really not ideal
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