I think the hotel staff are super amazing and very friendly. I reached from huangshan at 3 pm and previous guests were still 10 mins away from checking out from Panaromic balcony room type I booked. So they quickly upgraded me to a better room and offered me another upgrade to a ground floor room with a yard and very cool traditional Chinese bedroom (an expensive one compared to my booking). Location wise 7-12 mins walking from four subway stations. Breakfast ain't swerved so that's why gave 3/5 for Food. Anyway, Good food options like Mr. Shi dumplings, Coast coffee and bar, Courthouse coffee and bar and many other old Winehouses and hutong restaurants are 10 mins walking radius and many other options nearby. Walk the old alleys and hutongs and find your way. Hotel is super clean. They even helped contact many tour operators as per my needs and requirements, and helped me book a trip to simatai and gubei water town. Communication with staff in china is difficult but hotel reception kid with little English speaking and reading capabilities was super sweet to help my stay make a wonderful one. Thanks to Lue in photos for being super patient and welcoming us cheerfully at Qinfu, Beijing.